To be honest with you, this problem has happened to me for more than 60 days now, and I am writing to fiverr and they did not give me the answer that I am looking for. I work now only with previous customers who return to buy again. I do not know the problem from where exactly, for work I am the second level, and I have More than 110 five-star ratings, all the stats are marked with a green tick, which means my account is strong, but I don't know what the exact problem is. It doesn't make sense to have more than 50 5-star customers and one or two people who left a bad review will make your account drop,