fittranslate
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Posts posted by fittranslate
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Remark: I was Level 2 seller with:
- 2400+ completed orders with average price $100,
- 94 repeated business score rating,
- 5 stars reviews in average (903 reviews),
- 1 hour response time, 100% in time delivery,
- 100% response rate.
I have success score 5, with a customer satisfaction — strong negative impact... Now I'm Level 1
After long-long communications with different representatives, I receive such message with closed ticket.
Fiverr support level — PRO, maybe in this way I need to communicate with clients to improve customers satisfaction and other metrics? Insane update and situation where old, proven and reliable freelancers are suffering now...-
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11 minutes ago, voicedbyken said:
This is exactly what I'm feeling. I don't change how I communicate from one gig to the next or one client to the other. I'm polite, and answer all questions and concerns immediately, in detail. I keep them up to date daily and throughout the process so they know what's going on with their order at all time and don't have to chase me to find out. I don't argue with them even when they are rude. Yet, several of my gigs have praise for communication, some have "room for growth" and others show "strong negative impact". None of this makes sense.
18 minutes ago, vegvarieszter said:About the effective communication score:
How can it be, that in one of my gig it says strong positive impact, in the other on : room for growth and in the next one: negative impact. I am communicating always professional, polite and effective - in all of my gigs, I do not make any difference between them. Who and how can evaluate this anyway?
This is insane... 😱
The same issues, questions....No comments, crazy level update
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@Kesha I'll continue writing here and to the support in terms of justice and to support each freelancer like me, who suffered from new unfair and incorrect level system.
All cancelled orders were not from my fault, mostly reason:"the buyer can't be no longer contact" I wrote each time to the support team to update my cancellation score.
Please pay attention to Fiverr system and I think it need to be updated.I think all freelancers have a right for clear explanation what's going on, why for example: I'm seller 2 with 2400+ completed orders, 94 repeated business score rating, 5 stars reviews in average ( 903 reviews) 1 hour response time, 100% in time delivery, 100% response rate... must suffer from unfair and incorrect system... and downfall to the Level 1!
I'd love to work here and be part of the Fiverr community, but this changes try to make like punishments on good and proven freelancers ... Please try to put priority to my and other peoples similar questions/situations, pay attention to this details... It's really important and MASSIVE...
This level system ruins working progress and motivation...Because it's empty for any exact explaination, all that support members write and try to explain — general words from Fiverr announce and updates.. No one is deeply involved or directly engaged in my situation.
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2 hours ago, smork said:
This is absolutely not happening for a tremendous amount of people. In fact, quite the opposite.
Where are those of us who are stuck not knowing how to proceed meant to go from here?
In my case your system is threatening to remove my TRS rank that I have maintained since 2015 for stats that I cannot see or respond to / address. I tagged you in a post on the very large thread you started yesterday
Here is a screenshot of a section from that post where today I your system warns me I'm going to lose my rank:
You can see how this is so detrimental to someone's well being right?
The support team are using copy and paste answers and are not responding to direct questions - So that leaves people like me and many others in a limbo of dread because we can't get any clear guidance right now.
Support team really communicate like bots..without answering on my problems.
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8 minutes ago, bbakersvoice said:
I think I'm going on 6 years now on Fiverr but mostly the "real" work has been done in the last 4 years. Fiverr has been great for me in the VO realm. However this trend seems to continue this trend that the client is more valued then the freelancer. Fiverr must understand that these two stakeholders should both carry equal weight for Fiverr to continue to be successful. In the last week it was my first time in years I started looking at other venues to work in again. This "hold the freelancer accountable" strategy is going to backfire in my opinion. I now have clients not even filling out the review as it is too cumbersome/long. There is something to be said about keeping the review process simple...I mean very simple. Just give the clients the same review tool the freelancer use. If they really don't like your work they just won't come back to you. This is a great example of the sausage making that normally happens in the public sector.
I completely agree. It appears that top and reliable freelancers who have grown with the platform during years are feeling pressured by Fiverr's new level update.
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I reached to the customer support, but receive just general answers:
"" the success score - which will help you understand what is considered when evaluating your performance. It is calculated based on your overall Gigs’ success score, which will be measured and classified based on a variety of key areas, such as customer satisfaction, on-schedule deliveries, value for money, order cancelations, conflict-free orders, and clear communication, to name a few.""
"As for "Client satisfaction,", as mentioned, it keeps track of all the reviews you received, along with additional data indicating buyer satisfaction. To increase your "Client satisfaction, you just need to provide the best service you can to your buyers. It may also help if you:
- Add videos to your Gig that show what buyers can expect from your service in more detail.
- Upload different, more attractive Gig images.
- Write and edit the description of your service to be more transparent and more attractive.
- Try taking Skill tests in order to show off your Skills
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Share your Gig on social media by clicking on the social media buttons on the right-hand side of your Gig."
....Nothing constructive and not personalized, I suppose that support isn't ready for questions in terms of "new (too bad and strange) level system"-
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Hello!
@KeshaPlease help with some feedback...it's really unfair and mathematically incorrect system..Take a look at screenshots
I have over 2400 orders with a 5-star rating, a 1-hour response rating (always respond at night or at day time to keep 1hour response rate, but not all my clients need script answers...I personalized to their needs), 0% cancellation rate by my fault (always contact support for rechecking cancellation reason and keep my score 0), repeated business score — 94 etc.. Despite these stats, my gig rate looks really low.
I'm not sure if it's a glitch or a bug, but I've noticed on the Fiverr forum that there are many examples where gig performance with only a few orders seems to be rated better than mine for example.Can you please explain why public reviews, response rates, and other metrics seem to not matter for this new level system?
One of my GIG
Reviews
Repeated business score
Gig score
BUT Now I'm level one ....
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Hello!
I have the same! This's terrible and unfair system.... I'm shocked, really.... Repeated score 94, rating 5 in 903 reviews, 1hour response rate etc.
Nice — I'm Level one. No comments!😶
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38 minutes ago, venonusa said:
Yes, happened here too, fiverr support removed the review as the client requested the removal.
Thanks a lot for your answer!
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Hello to all!
Who have such experience when Buyer left bad review for wrong person by mistake?
After 4 years staying at Fiverr, I had it.
Buyer left me 1star and than start apologizing, after that he wrote to the customer support for help and changing review.
Does it make sense?
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Update: Addressing new level system questions and feedback
in News From the Product Team
Posted · Edited by fittranslate
@Kesha if success score/level system correct from Fiverr point of view and it built on freelancers competition , please explain how it can be possible for my gig if I have success score 5, but conversion outperforming 93% sellers????