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fittranslate

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  1. @Kesha if success score/level system correct from Fiverr point of view and it built on freelancers competition , please explain how it can be possible for my gig if I have success score 5, but conversion outperforming 93% sellers????
  2. Remark: I was Level 2 seller with: 2400+ completed orders with average price $100, 94 repeated business score rating, 5 stars reviews in average (903 reviews), 1 hour response time, 100% in time delivery, 100% response rate. I have success score 5, with a customer satisfaction — strong negative impact... Now I'm Level 1 After long-long communications with different representatives, I receive such message with closed ticket. Fiverr support level — PRO, maybe in this way I need to communicate with clients to improve customers satisfaction and other metrics? Insane update and situation where old, proven and reliable freelancers are suffering now...
  3. The same issues, questions....No comments, crazy level update
  4. @Kesha I'll continue writing here and to the support in terms of justice and to support each freelancer like me, who suffered from new unfair and incorrect level system. All cancelled orders were not from my fault, mostly reason:"the buyer can't be no longer contact" I wrote each time to the support team to update my cancellation score. Please pay attention to Fiverr system and I think it need to be updated. I think all freelancers have a right for clear explanation what's going on, why for example: I'm seller 2 with 2400+ completed orders, 94 repeated business score rating, 5 stars reviews in average ( 903 reviews) 1 hour response time, 100% in time delivery, 100% response rate... must suffer from unfair and incorrect system... and downfall to the Level 1! I'd love to work here and be part of the Fiverr community, but this changes try to make like punishments on good and proven freelancers ... Please try to put priority to my and other peoples similar questions/situations, pay attention to this details... It's really important and MASSIVE... This level system ruins working progress and motivation...Because it's empty for any exact explaination, all that support members write and try to explain — general words from Fiverr announce and updates.. No one is deeply involved or directly engaged in my situation.
  5. Support team really communicate like bots..without answering on my problems.
  6. I completely agree. It appears that top and reliable freelancers who have grown with the platform during years are feeling pressured by Fiverr's new level update.
  7. I reached to the customer support, but receive just general answers: "" the success score - which will help you understand what is considered when evaluating your performance. It is calculated based on your overall Gigs’ success score, which will be measured and classified based on a variety of key areas, such as customer satisfaction, on-schedule deliveries, value for money, order cancelations, conflict-free orders, and clear communication, to name a few."" "As for "Client satisfaction,", as mentioned, it keeps track of all the reviews you received, along with additional data indicating buyer satisfaction. To increase your "Client satisfaction, you just need to provide the best service you can to your buyers. It may also help if you: Add videos to your Gig that show what buyers can expect from your service in more detail. Upload different, more attractive Gig images. Write and edit the description of your service to be more transparent and more attractive. Try taking Skill tests in order to show off your Skills Share your Gig on social media by clicking on the social media buttons on the right-hand side of your Gig." ....Nothing constructive and not personalized, I suppose that support isn't ready for questions in terms of "new (too bad and strange) level system"
  8. Hello! @KeshaPlease help with some feedback...it's really unfair and mathematically incorrect system.. Take a look at screenshots I have over 2400 orders with a 5-star rating, a 1-hour response rating (always respond at night or at day time to keep 1hour response rate, but not all my clients need script answers...I personalized to their needs), 0% cancellation rate by my fault (always contact support for rechecking cancellation reason and keep my score 0), repeated business score — 94 etc.. Despite these stats, my gig rate looks really low. I'm not sure if it's a glitch or a bug, but I've noticed on the Fiverr forum that there are many examples where gig performance with only a few orders seems to be rated better than mine for example. Can you please explain why public reviews, response rates, and other metrics seem to not matter for this new level system? One of my GIG Reviews Repeated business score Gig score BUT Now I'm level one ....
  9. Terrible experience and feeling, when you see new level and compare with your metrics, after 5+ years of working on this platform... Really bad joke
  10. Hello! I have the same! This's terrible and unfair system.... I'm shocked, really.... Repeated score 94, rating 5 in 903 reviews, 1hour response rate etc. Nice — I'm Level one. No comments!😶
  11. Hello to all! Who have such experience when Buyer left bad review for wrong person by mistake? After 4 years staying at Fiverr, I had it. Buyer left me 1star and than start apologizing, after that he wrote to the customer support for help and changing review. Does it make sense?
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