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saaddennis

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Posts posted by saaddennis

  1. On 6/21/2023 at 9:17 AM, donnovan86 said:

    Obviously they can't say how the algorithm works because people would manipulate the system. That being said... Your bad review from 3 months ago is certainly one of the major issues, even if we leave AI aside from the lack of traction when it comes to writing gigs.

    Fiverr tracks the buyer satisfaction rate for 90 to 180 days, so if you are a low volume but high price seller, a negative review like this will affect you a whole lot. So that's the reason why you are having issues, most likely. Fiverr support can't share anything more than general info so I am not amazed they just sent a very general reply. 

    I had a question for you Donnovan, are your gigs visible on the search and getting impressions but no orders or you can locate them?

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  2. 2 minutes ago, donnovan86 said:

    Not all eggs, but the majority of them. Since I don't outsource, there are times when I am extremeloy busy and can't work on other projects. But yeah, this drought helped me reshift my focus.

    Unlike other people, I won't leave the platform, I will just adapt to the new changes. I know a lot of people here come from YouTube and other platforms where they are recommended to just use AI and make money. So I am sure Fiverr wants to get rid of low quality providers, hence their recent changes. 

    I just received an order this morning and after 5 hours in, the buyer requested to cancel "A new buyer on the platform" and this was their request....

     

    "i saw your ads and thought you could do a great project and bought a package straight away.
    after communicating with my team, a sense of disapproval was set on the air due to money wasting and etc."

    now tell me how am I supposed to get over these cancelations and gain my exposure back, I have had 2/3 cancelations for the past 4 months with the same excuse. do you think this will still be impacting or it is just for secret reviews?

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  3. 16 minutes ago, donnovan86 said:

    So my success manager said that the buyer satisfaction rate is calculated over the timespan of 90 and up to 180 days. So cancellations and bad reviews can affect us up to half a year. Which is why I assume many of us have issues right now

    So two things, first..we know it's not forever, two.. it might take us a year to improve the BSR and finally get back to the spot, I honestly don't think this is fair!!

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  4. I am a TRS myself since 2018 and things have been really great for me even since, until around end of January 2023, I noticed that orders stopped coming the way they used to, I've been in the decline until now, but I do think that I actually know why thanks to @frank_d post, I have canceled two orders from first time buyers, which wasn't my fault and CS took care of it as it doesn't affect my metrics, I also had two or three reviews that were 3.7 stars or so. I just contacted a SM for my first time to know how my internal BSR ratio is doing to see if it's due to that or something else that is impacting all of us by mistake.

    by the way, thanks to advices from frank, I became a top rated seller! he is a really great person!

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  5. did you have any previous accounts before the current one ?!

    Who? Me? Never. 🙂

    Do you still think Fiverr only asks people to verify their ID if they suspect a ToS violation? :rofl:

    No not really, it’s just because I saw in another thread “13 hours ago” that the user’s account was restricted due to failure to verify and it turned to be that, that user has another account that was banned months ago.

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  6. So this process to verify the ID is for everyone using the platform and it doesn’t mean that you did something wrong at any point right ? I suppose everyone will go through it now or later ?

    That’s right. 🙂 Apparently, Fiverr has been experimenting with this ID verification thing since early 2018 (as far as I know). They even did a beta test of the ID verification process in 2018… I think in May 2018? So, yeah, I think they’re slowly rolling it out to everyone.

    Taken from Fiverr’s seller help center:

    At Fiverr, we’re always doing our best to keep our community safe for everyone, which is why we routinely ask that sellers verify their identity with an official government ID. We’ll only ask you to do this once.

    “Routinely ask that sellers verify their identity” makes me think they are planning on doing it in small batches at a time instead of asking everyone to do it all at once.

    Here’s an email from a Fiverr CS rep. from May 2018 (during the beta-testing of the Fiverr ID verification):

    Screenshot_307

    This may or may not still hold true in 2019. IDK :man_shrugging:

    It would a lot easier for them to review the documents if they’re doing it manually, so as to avoid lots of accounts being suspended, I have received an email back in october on my phone saying “activate account” can I inbox you so I can send you the screenshot and get further informations if you have any Idea what’s that ?!

    • Like 28
  7. The process is still the same (irrespective of how you log on to Fiverr). Once you get the notification to verify your ID, you will be directed to the link mentioned in the original post, and you will have to enter your Fiverr login details (or, in your case, via the Facebook or google login) and then the verification process starts. The process is the exact same.

    Edit (added): I know this for a fact because I used google/Fb login to initiate my Fiverr ID verification process.

    So this process to verify the ID is for everyone using the platform and it doesn’t mean that you did something wrong at any point right ? I suppose everyone will go through it now or later ? cause I’ve performing on the platform for a year and ever encountred such things, correct me if I’m wrong!

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  8. Yeah… my account is fine and safe.

    I’m glad to hear that.

    After you scan the QR code, it does redirect to a unique page. Maybe not! :roll_eyes:

    Like I mentioned in the original post, all sellers, upon receiving the notification to verify their ID, are directed to the same link. It is only after you login with your Fiverr ID/pw that it takes you to a unique, secure page to upload your documents.

    upon receiving the notification to verify their ID

    what if I’m using my google acc or facebook to access fiverr ?

    • Like 29
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