[Fiverr's TERRIBLE, Awful, No Good, Very Bad Customer Service]

That’s not my experience at all - quite the opposite!!! CS has always been very helpful, professional and super kind with me! Always!

Consider yourself lucky, I guess. For me they have always been useless, annoying and highly unprofessional.

[Fiverr's TERRIBLE, Awful, No Good, Very Bad Customer Service]

True they charge 20 % from sellers and they also charge few dollars as service charge from buyers, it’s their duty to provide proper assistance.

Exactly. Or, at the very least, make a legitimate attempt to resolve the issue. I don’t need anyone to link me to their rules of engagement. I can read. Sometimes the issues are more involved and don’t fit neatly into the parameters of their sacred regulations. For the money they skim they should be willing to actually help out when it is requested.

[Fiverr's TERRIBLE, Awful, No Good, Very Bad Customer Service]

I assume something must have happened to make you write this post.

It’s truly not even the point that something happened. It’s more that if and when something happens, I have never received any support from Fiverr. Again and again. I just don’t understand this mode of behavior. Why aggravate your sellers? Why not offer professional and personalized assistance? Perhaps they are not schooled in this type of responsiveness.

They sure know how to take our money, though.

[Fiverr's TERRIBLE, Awful, No Good, Very Bad Customer Service]

Not my personal experience. It’s actually been a long while since I’ve got a template request from them. I don’t have super complicated issues though, mostly just cancelling orders and such.

Even when they don’t give me the answer I was expecting, they still make it clear why, so no complaints from me.

One trend I’ve noticed with people complaining about CS is they tend to get very emotional/personal.

Write, whatever your request is, in a clear, brief and professional tone. Attach supporting documents if applicable. That’s what I’ve always done and have had no problems so far.

Good luck!

Well, I always initiate my request for help with a calm and thorough explanation of the issue. To this I’ve always been met with a boilerplate reply that seemingly ignores any personal questions and makes no attempt to resolve the problem at all. Their stock reply seems to be, “that’s how our system works. There’s nothing we can do about it.”

I then try to curtail my frustration. However, they do not make it easy.

[Fiverr's TERRIBLE, Awful, No Good, Very Bad Customer Service]

Why, why, why is it so hard to actually get ANY customer support from the Fiverr CS Team? In the many years I have been a seller on Fiverr, if ever an issue comes up, I would reach out in hopes of receiving a shred of assistance.

NEVER HAPPENS.

All they ever do is send a robotic reply about their so-called system’s rules or some other nonsense that is ALWAYS slanted toward the buyers.

Why bother having a Customer Support team if they offer nothing but stock replies and no personal service whatsoever.

Maybe it’s just me, but, they honestly suck.