enekoviolin

Yes, you are right, but from 660 orders, 553 had a public review, which is a lot. And on the last two years nearly the 90% of the orders were publically reviewed with the next puntuations: In 2024 24 orders, 0 cancelled, all the public reviews: 5,0 In 2023 77 orders, 3 cancelled, all the public reviews: 5,0 except two 4,7. If the success score doesn't take the whole order history, doesn't make sense to me to have a 6 success score.

I am on a similar situation I went down to level 1 with a success score of 6. I have been active in fiverr since 2014, 10 years (with some stops), made 660 orders and I mantain a 4,9 rating all time (553 reviews). My only hypotesis is that all-time reviews/orders and cancelled orders are taking into account. I have readed some sellers with similar problem or situation, is there something we can do to demonstrate our annoyance and displeasure with this level system and specially the success score metric? Did fiverr say something about all the injureds we were?

MY PERSONAL AND HORRIBLE EXPERIENCE WITH THE NEW LEVEL SYSTEM AND SUCCESS SCORE Hello, I am Eneko, enekoviolin on fiverr and is the first time I join and write a message on the forum. I have reached out to investigate and understand which has been other seller's experience with the new level system. I have been reading many pages from this thread, but sorry, in advance because I didn't read all of them so maybe I lost some information or I am doing some questions that were already answered. My experience with the new level system and specially with the success score has been terrible bad and I went down to level 1 with a success score of 6. I have been active in fiverr since 2014, 10 years (with some stops), made 660 orders and I mantain a 4,9 rating all time (553 reviews). If you are a seller as well, you would understand how hard is this and how much I worked and I am working for this. Just so you can have an idea, in the last two years I had these orders and ratings: In 2024 24 orders, 0 cancelled, all the public reviews 5,0 In 2023 77 orders, 3 cancelled, all the public reviews 5,0 except two 4,7. However the Success score's areas indicates that the 'client satisfaction' is having a negative impact on my puntuation, does this make any sense? I know that some 'private' reviews can affect negatively as well, but I don't think it would be so much different from the clients that didn't make a public review... I have contacted fiverr's customer service several times so I can try to understand what is going wrong with my performance and how I can improve and all I recieve is useless information and not practical, in many cases being contradictory depending who are you talking to. My personal situation being exposed here, my only hypotesis is that all-time reviews/orders and cancelled orders are taking into account to indicate this success score: of course when someone like me has been making orders the last 10 years, at the start you make mistakes, you don't know how it works perfectly and you go learning... Is something from 8-10 years ago relevant for today's success score? However, fiverr sent me different answers related to this depending on the person from the support I was talking to; one has been: "considers a wide timeframe of your performance", other has been: "The calculation of your overall Success score is determined by the success scores of each gig in the last few months under the new level system". Some of you here are clear that the success score takes ALL the history orders, but customer support from fiverr doesn't have it that clear when you ask them this directly... Apart from other messages that haven't been useful for me, these are some contradictory and comments that I recieved from custommer support, ones that I don't understand or I don't see reasonable at all: "Revisions/delivery extensions/partial refunds are tools to increase the buyer’s satisfaction, and therefore, we recommend using them to improve the buyer’s experience" However, other fiverr custommer support, told me: "deliver on time without unnecessary revisions", isn't these two different messages contradictory? Lead me thinking they don't even have clear how the metrics or algorytm works. Conclusion: I have readed some sellers with similar problem or situation, is there something we can do to demonstrate our annoyance and displeasure with this level system and specially the success score metric? Did fiverr say something about all the injureds we were? Sorry about this long message and thank you if you have ended up reading it all. This situation doesn't make any sense to me and maybe you guys have been investigating more about this and you can give me a little bit of light or more information to understand it. Thank you in advance, Eneko