HI @Kesha,
The new review system seriously needs some attention as we have had a lot of instances now where buyers wanted to rate higher but ended up giving a lower rating.
From the buyer's end, it's a simple apology in most cases but they don't know about the consequences that we sellers could have to face due to such mistakes of their's.
Take this as an example, where a buyer wanted to leave a 5-star review but ended up leaving a 4-star review. Now to maintain our TRS level, we need to have a minimum rating of 4.7 stars and just to offset this review that was left by mistake we now need to get 3 x 5-star reviews as the overall overage would then be following,
3 x 5star = 15
1 x 4star = 4
Total average = 19/4 = 4.75
Generally, only 60-65% of the buyers leave reviews after approving their order. This means that to get these 3 x 5-star reviews to make up for the buyer's mistake, we will have to potentially complete about 5 orders.
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Question: Now with the new Value of Money question, how likely it is to score 5/5 in that criteria each time?
The answer is very less likely.
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That being said the probability of getting a 4.7-star review or lower is very high and it might take us the next 10-12 orders just to offset the impact of this mistake and despite of all that effort our Success Score will still suffer.
Not to mention that all this effort is required just to maintain the minimum criteria to remain TRS and avoid demotion. To stay ahead of the competition, it would be logical to say that we might have to maintain a minimum rating of 4.9, and with this mistake, it can take us the next 30-40 orders just to offset it and push our average rating back to 4.9.