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myskillsforsale

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  1. Why? If they are charging far more than you, are you really trying to compete with them? A Toyota dealer next to a Lexus dealership aren’t competing 90% of the time. And there is often a Ford and GM dealership within a block or so in many cities. (There are also huge clusters of restaurants all selling similar stuff too…) Many of us have long been unhappy there wasn’t any level above L2 and below TRS. In the VO category almost anybody can get to L2 in a few months, even if they are just OK. I wanted a L3, for people above 500 or 1000 orders, but this is even better. The real issue is how they market it. In some cases L2 sellers will get a bump IF a buyer goes in to find a Pro seller, then decides you are strong enough and a better value. I see it as a win if I’m in the Pro group (after it opens to VO), and if I’m not selected, they are going to have to compete with me! Since their prices will be higher, I can still raise my prices and beat them in the value category. I see no downside over time. I think a better comparison is if you walked into a Toyota dealership and then they tried to sell you a Corolla for the price a Rolls Royce. It’s annoying for the sellers to have the pro gigs right there next to the standards… but it’s also confusing for the buyer! Fiverr is a bargain site where you get reasonable quality work for cheap. The Pro gigs are just Fiverr wanting more money (understandable, because we all want more money) and the idea has many flaws because it completely disregards the buyer and seller desires on Fiverr; they just want more money and buyers that spend more so they roll this out instead of finding big spenders FIRST and then catering to them. This entire forum page should have been a conversation that happened among the Fiverr staff around a big conference table with a bunch of donuts and people talking over each other.
  2. I think it’s based on a given time frame. In the past month, my “best selling” gig has more orders than the rest, but the lowest revenue. I assume the time frame is about a month, but I could be wrong.
  3. Sellers rely on glowing reviews to grow their business and continue to get orders. For new buyers, a low star rating early in their career can actually prevent them from working on the site (responding to buyers’ requests and such). The system is busted because no one wants to buy from a seller with less than 5 stars unless they have thousands of reviews. 3 stars isn’t “Average”, it’s unacceptable because buyers expect $50 worth of work done for $5 and at a 5 star quality. That’s the downside of this bargain site. Because of the way this system is set up, I think that a buyer should only give less than 5 stars if the seller was mean (as @jenihiggs described, though even then I wouldn’t have rated them down) or if the seller refused to deliver and hold your work hostage for a favorable review, or the seller was grossly incompetent and offered no remediation. If you’re going to leave a review of less than 5 stars, you should work it out with your seller. Tell them you’re unsatisfied and provide clear, objective changes that would satisfy you. For example, you order a voice over and decide that the voice isn’t sufficiently feminine. That’s something that could be fixed in post-production or by re-recording and maybe the seller is willing to fix it (for free or by a paid revision). Most sellers are genuinely good people who want to provide excellent work and make a living doing so. Failure to effectively communicate your needs with your seller is not a reason to rate them harshly. Even subjective taste is not a valid reason to dock stars – if the product was delivered in accordance with the gig description (or agreed upon custom order), then they should receive 5 stars. You could even give them 5 stars and say “gig was completed according to instructions, but lacked (insert your subjective taste here); if you need (objective description of product), this may be sufficient for you.” That’s an honest review which doesn’t bash your seller. The old Fiverr rating system was binary: thumbs up, thumbs down. The star system didn’t fix this – The binary has simple changed to 1 star or 5 stars. Or perhaps, 5 stars or not 5 stars. Sellers defend their ratings because buyers rely on them. It’s a flawed system, but it’s all we’ve got right now.
  4. You can make an offer to a seller by requesting somehow (don’t know all the buyers’ side of things, sorry). Anyway, what you can do is make this offer to the seller in messages and state EXACTLY what you want and your exact terms (there should be a way to state a price and a delivery time). Make all your desires clear. “I require delivery in X format, compatible with Y program,” for example. Your seller can then accept this order and the gig will start. Now your gig says exactly what you want and if your seller fails to deliver, you have a way to refund the order. Technically, sellers only have to deliver what is stated in their gig. By accepting a custom offer from you, they are accepting your terms and the Fiverr Support Staff should take that as a binding option, since the seller actively accepted your terms.
  5. By “account” do you mean your Fiverr account or your bank account? Any refunds are issued as Fiverr credit; your money remains on Fiverr, it does not return to your bank account. This is stated in the Terms of Service.
  6. I don’t pay anything to keep my Paypal account open. I also don’t pay more than $1 to withdraw money from Fiverr. If you want to withdraw a tiny amount (which seems to be the case for you, as you have less than $50 and are trying to withdraw), it may be too much to pay to reach your money. But once you save up 100+ dollars the $1 fee isn’t so bad. I then transfer from my Paypal to my bank; that doesn’t cost anything. And there’s no minimum for transfer, I think. Don’t know a thing about the Fiverr Revenue Card or Payoneer. They seem like poor options for someone with access to Paypal.
  7. I have had repeat buyers that ALWAYS say something, which is great. Others don’t review because: they’re a reseller (as I mentioned earlier), they run out of things to say, they can’t be bothered to leave a review for anyone (a lot of crowned buyers don’t leave reviews, I’ve found), they’re hands-off buyers who order and never review/comment/discuss the work, or because recurring clients feel they don’t need to review you because they’re providing you with business. shrugs It’s a lot like being in the service industry. Little annoying things (like leaving reviews) don’t matter to you until you’re on the receiving end. Former waiters/waitresses are the best tippers; former call-center workers are the most patient on the phone; anyone working in customer service is generally nice to others working that job. Buyers don’t know how valuable reviews are to us. Even “Great work, as always” or “This seller is my go-to for translations!” or something generic and repetitive is valuable.
  8. Yes, some buyers are likely to NOT review rather than leave a bad review (after all, they’re either nice enough people or don’t want to deal with sellers fighting for more stars). That being said, not all gigs which are unreviewed are because the client was dissatisfied. Oftentimes it’s because the buyer is a reseller and doesn’t want their clients to find them working on Fiverr, because the buyers’ clients would cut out the middle man!
  9. Mine didn’t update me today when I got an order. It’s not crashing, but it wasn’t being helpful. Maybe the app is buggy? My order countdown was weird, too. Got an order about 3 hours again and it’s on 24 hour delivery; went to deliver it and the countdown said 13 hours left. Delivered it and it says 4 hours left. Very weird. Maybe Fiverr is imploding? 😛 bugs all around, it seems.
  10. Admittedly, I don’t know a lot of the legality of contracts, so I’ll defer to you on that one. I figured it less as a legally-binding measure and more of a way to make the buyer think about trying to screw over the seller. Sellers sign NDAs and such, I doubt many buyers would be shocked by a basic agreement for a big order, and those that throw a huge fuss – well, it’s just another screening measure.
  11. Yeah, I wouldn’t risk this. A chargeback could basically mean the end of your account, if you’re losing thousands of dollars and Fiverr won’t fight on your behalf. How to “background check” buyers: Check how long they’ve been a buyer – been here for years? Might be okay to do a big order. Account created in the last 2-3 months? No.Search their username in your choice of search engine and find the buyer’s review of others. If your buyer doesn’t frequently leave reviews, this could be a red flag (reseller, scammer, etc.)Talk about the financial aspects of the order – if the buyer tries to strongarm you into a deal, you probably don’t want to deal with them.I wonder if you could make a contract with them. Write up some legal-sounding document that’s like “I (seller username) agree to provide (buyer username) with (description of work), to be paid ($$$). The transaction will occur on Fiverr.com, utilizing the Fiverr escrow system. Buyer agrees to remedy any issues with the order within Fiverr.com (as stated by the Fiverr.com TOS) and to communicate effectively with the seller.” Add whatever else you want. Get the buyer to sign it and send it through the Fiverr message system so the “signed” document comes through their account, clearly. Then if they do a chargeback you can hand Fiverr your contract and say “Here’s our contract; here are my deliverables, they agreed to payment.” and then maybe Fiverr would have enough ammo to argue with Paypal… if they felt like it. Which is a big if. I’ve had a couple larger orders go swimmingly, but it’s a heavy risk! Take care.
  12. To add to the list of things that are broken on the forum… Searching for posts no longer works. Search a keyword, get a list of results, click on a result and get an error page. How are we supposed to tell new sellers to read the forum and learn things if they can’t access the material? Rather ridiculous.
  13. I’ve started putting disclaimers in my mandatory gig requirements. Things like “Failure to provide appropriate and complete information for gig fulfillment will result in delivery of a random short story. By ordering this gig, you agree to these terms. If you have questions, press the back button on your browser and contact me.” I might put a mandatory question that’s like “I’ve read the ToS of this gig” and only have a yes option. Fiverr holds us to what our gig states, right? Well, it should hold the buyer, too!
  14. I’d like to be able to have a say in the orders I accept. Buyers make orders without reading (or perhaps willfully ignoring) gig descriptions and gig requirements. Sure, we can get those orders canceled usually, but it’s a waste of time and energy for all involved (including CS). If I were able to accept gigs (much like a buyer accepts a custom offer) then I could choose the projects I work on. One could even make a time frame for accepting the order. Much like one can choose delivery time, one can choose acceptance time. Gig A has a delivery of 3 days and acceptance of 12 hours, Gig B has 24 hour delivery and 2 hour acceptance. If the seller doesn’t accept the order, the buyer is never charged so no one loses money (or is refunded in credit, which is notoriously a hassle to use). Also, obviously I’d like Paypal chargeback protection. Make optional contracts for larger orders (like over $50 or something) wherein both seller and buyer state the gig description and timeline and agree to work and pay accordingly. Then, should a chargeback occur, Fiverr can show Paypal a contract that shows it wasn’t fraudulent. Or, at least, make an option where the seller can fight on their own behalf since Fiverr doesn’t want to do it. Playing middleman is a lot of work and if Fiverr loses money in chargebacks they should have an incentive to let sellers do the work to get their money back!
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