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Everything posted by myskillsforsale

  1. Why? If they are charging far more than you, are you really trying to compete with them? A Toyota dealer next to a Lexus dealership aren’t competing 90% of the time. And there is often a Ford and GM dealership within a block or so in many cities. (There are also huge clusters of restaurants all selling similar stuff too…) Many of us have long been unhappy there wasn’t any level above L2 and below TRS. In the VO category almost anybody can get to L2 in a few months, even if they are just OK. I wanted a L3, for people above 500 or 1000 orders, but this is even better. The real issue is how they market it. In some cases L2 sellers will get a bump IF a buyer goes in to find a Pro seller, then decides you are strong enough and a better value. I see it as a win if I’m in the Pro group (after it opens to VO), and if I’m not selected, they are going to have to compete with me! Since their prices will be higher, I can still raise my prices and beat them in the value category. I see no downside over time. I think a better comparison is if you walked into a Toyota dealership and then they tried to sell you a Corolla for the price a Rolls Royce. It’s annoying for the sellers to have the pro gigs right there next to the standards… but it’s also confusing for the buyer! Fiverr is a bargain site where you get reasonable quality work for cheap. The Pro gigs are just Fiverr wanting more money (understandable, because we all want more money) and the idea has many flaws because it completely disregards the buyer and seller desires on Fiverr; they just want more money and buyers that spend more so they roll this out instead of finding big spenders FIRST and then catering to them. This entire forum page should have been a conversation that happened among the Fiverr staff around a big conference table with a bunch of donuts and people talking over each other.
  2. I think it’s based on a given time frame. In the past month, my “best selling” gig has more orders than the rest, but the lowest revenue. I assume the time frame is about a month, but I could be wrong.
  3. Sellers rely on glowing reviews to grow their business and continue to get orders. For new buyers, a low star rating early in their career can actually prevent them from working on the site (responding to buyers’ requests and such). The system is busted because no one wants to buy from a seller with less than 5 stars unless they have thousands of reviews. 3 stars isn’t “Average”, it’s unacceptable because buyers expect $50 worth of work done for $5 and at a 5 star quality. That’s the downside of this bargain site. Because of the way this system is set up, I think that a buyer should only give less than 5 stars if the seller was mean (as @jenihiggs described, though even then I wouldn’t have rated them down) or if the seller refused to deliver and hold your work hostage for a favorable review, or the seller was grossly incompetent and offered no remediation. If you’re going to leave a review of less than 5 stars, you should work it out with your seller. Tell them you’re unsatisfied and provide clear, objective changes that would satisfy you. For example, you order a voice over and decide that the voice isn’t sufficiently feminine. That’s something that could be fixed in post-production or by re-recording and maybe the seller is willing to fix it (for free or by a paid revision). Most sellers are genuinely good people who want to provide excellent work and make a living doing so. Failure to effectively communicate your needs with your seller is not a reason to rate them harshly. Even subjective taste is not a valid reason to dock stars – if the product was delivered in accordance with the gig description (or agreed upon custom order), then they should receive 5 stars. You could even give them 5 stars and say “gig was completed according to instructions, but lacked (insert your subjective taste here); if you need (objective description of product), this may be sufficient for you.” That’s an honest review which doesn’t bash your seller. The old Fiverr rating system was binary: thumbs up, thumbs down. The star system didn’t fix this – The binary has simple changed to 1 star or 5 stars. Or perhaps, 5 stars or not 5 stars. Sellers defend their ratings because buyers rely on them. It’s a flawed system, but it’s all we’ve got right now.
  4. You can make an offer to a seller by requesting somehow (don’t know all the buyers’ side of things, sorry). Anyway, what you can do is make this offer to the seller in messages and state EXACTLY what you want and your exact terms (there should be a way to state a price and a delivery time). Make all your desires clear. “I require delivery in X format, compatible with Y program,” for example. Your seller can then accept this order and the gig will start. Now your gig says exactly what you want and if your seller fails to deliver, you have a way to refund the order. Technically, sellers only have to deliver what is stated in their gig. By accepting a custom offer from you, they are accepting your terms and the Fiverr Support Staff should take that as a binding option, since the seller actively accepted your terms.
  5. By “account” do you mean your Fiverr account or your bank account? Any refunds are issued as Fiverr credit; your money remains on Fiverr, it does not return to your bank account. This is stated in the Terms of Service.
  6. I don’t pay anything to keep my Paypal account open. I also don’t pay more than $1 to withdraw money from Fiverr. If you want to withdraw a tiny amount (which seems to be the case for you, as you have less than $50 and are trying to withdraw), it may be too much to pay to reach your money. But once you save up 100+ dollars the $1 fee isn’t so bad. I then transfer from my Paypal to my bank; that doesn’t cost anything. And there’s no minimum for transfer, I think. Don’t know a thing about the Fiverr Revenue Card or Payoneer. They seem like poor options for someone with access to Paypal.
  7. I have had repeat buyers that ALWAYS say something, which is great. Others don’t review because: they’re a reseller (as I mentioned earlier), they run out of things to say, they can’t be bothered to leave a review for anyone (a lot of crowned buyers don’t leave reviews, I’ve found), they’re hands-off buyers who order and never review/comment/discuss the work, or because recurring clients feel they don’t need to review you because they’re providing you with business. shrugs It’s a lot like being in the service industry. Little annoying things (like leaving reviews) don’t matter to you until you’re on the receiving end. Former waiters/waitresses are the best tippers; former call-center workers are the most patient on the phone; anyone working in customer service is generally nice to others working that job. Buyers don’t know how valuable reviews are to us. Even “Great work, as always” or “This seller is my go-to for translations!” or something generic and repetitive is valuable.
  8. Yes, some buyers are likely to NOT review rather than leave a bad review (after all, they’re either nice enough people or don’t want to deal with sellers fighting for more stars). That being said, not all gigs which are unreviewed are because the client was dissatisfied. Oftentimes it’s because the buyer is a reseller and doesn’t want their clients to find them working on Fiverr, because the buyers’ clients would cut out the middle man!
  9. Mine didn’t update me today when I got an order. It’s not crashing, but it wasn’t being helpful. Maybe the app is buggy? My order countdown was weird, too. Got an order about 3 hours again and it’s on 24 hour delivery; went to deliver it and the countdown said 13 hours left. Delivered it and it says 4 hours left. Very weird. Maybe Fiverr is imploding? 😛 bugs all around, it seems.
  10. Admittedly, I don’t know a lot of the legality of contracts, so I’ll defer to you on that one. I figured it less as a legally-binding measure and more of a way to make the buyer think about trying to screw over the seller. Sellers sign NDAs and such, I doubt many buyers would be shocked by a basic agreement for a big order, and those that throw a huge fuss – well, it’s just another screening measure.
  11. Yeah, I wouldn’t risk this. A chargeback could basically mean the end of your account, if you’re losing thousands of dollars and Fiverr won’t fight on your behalf. How to “background check” buyers: Check how long they’ve been a buyer – been here for years? Might be okay to do a big order. Account created in the last 2-3 months? No.Search their username in your choice of search engine and find the buyer’s review of others. If your buyer doesn’t frequently leave reviews, this could be a red flag (reseller, scammer, etc.)Talk about the financial aspects of the order – if the buyer tries to strongarm you into a deal, you probably don’t want to deal with them.I wonder if you could make a contract with them. Write up some legal-sounding document that’s like “I (seller username) agree to provide (buyer username) with (description of work), to be paid ($$$). The transaction will occur on Fiverr.com, utilizing the Fiverr escrow system. Buyer agrees to remedy any issues with the order within Fiverr.com (as stated by the Fiverr.com TOS) and to communicate effectively with the seller.” Add whatever else you want. Get the buyer to sign it and send it through the Fiverr message system so the “signed” document comes through their account, clearly. Then if they do a chargeback you can hand Fiverr your contract and say “Here’s our contract; here are my deliverables, they agreed to payment.” and then maybe Fiverr would have enough ammo to argue with Paypal… if they felt like it. Which is a big if. I’ve had a couple larger orders go swimmingly, but it’s a heavy risk! Take care.
  12. To add to the list of things that are broken on the forum… Searching for posts no longer works. Search a keyword, get a list of results, click on a result and get an error page. How are we supposed to tell new sellers to read the forum and learn things if they can’t access the material? Rather ridiculous.
  13. I’ve started putting disclaimers in my mandatory gig requirements. Things like “Failure to provide appropriate and complete information for gig fulfillment will result in delivery of a random short story. By ordering this gig, you agree to these terms. If you have questions, press the back button on your browser and contact me.” I might put a mandatory question that’s like “I’ve read the ToS of this gig” and only have a yes option. Fiverr holds us to what our gig states, right? Well, it should hold the buyer, too!
  14. I’d like to be able to have a say in the orders I accept. Buyers make orders without reading (or perhaps willfully ignoring) gig descriptions and gig requirements. Sure, we can get those orders canceled usually, but it’s a waste of time and energy for all involved (including CS). If I were able to accept gigs (much like a buyer accepts a custom offer) then I could choose the projects I work on. One could even make a time frame for accepting the order. Much like one can choose delivery time, one can choose acceptance time. Gig A has a delivery of 3 days and acceptance of 12 hours, Gig B has 24 hour delivery and 2 hour acceptance. If the seller doesn’t accept the order, the buyer is never charged so no one loses money (or is refunded in credit, which is notoriously a hassle to use). Also, obviously I’d like Paypal chargeback protection. Make optional contracts for larger orders (like over $50 or something) wherein both seller and buyer state the gig description and timeline and agree to work and pay accordingly. Then, should a chargeback occur, Fiverr can show Paypal a contract that shows it wasn’t fraudulent. Or, at least, make an option where the seller can fight on their own behalf since Fiverr doesn’t want to do it. Playing middleman is a lot of work and if Fiverr loses money in chargebacks they should have an incentive to let sellers do the work to get their money back!
  15. I disagree. My biggest fear as a seller is Paypal chargebacks. Sure, as a seller, abiding by the ToS is fairly easy. Do honest work, deliver on time, don’t spam or hassle buyers or other sellers, and don’t exchange contact information. But I’m rather defenseless from manipulative or exploitative buyers and chargebacks that won’t give me a moment to defend myself.
  16. So “revisions” are a funny thing on Fiverr. You won’t waste a revision if they can’t open the file because it’s not like Fiverr closes the order after the buyer requests a revision. A buyer can constantly ask for modifications to be made and it’s up to the seller to put their foot down and say “no, you got your revision, no more.” It’s one of the ways Fiverr sort of intimidates sellers into providing more work for pushy buyers – big red Xs and “rejected” and “late” and constant little reminders “Don’t bother reading this message, get to work! Deliver on time! Go! Go!” that make new sellers work for nothing. So there’s no such thing as wasting revisions – you create and hand them out as you like. Delivering in messages means you’ve given them the work and the order hasn’t even been marked as completed. The buyer can just walk away, cancel the order for no reason, or start heckling your work until you agree to cancel… then they use your work without permission. Instead, deliver with the appropriate delivery method. If they can’t open it, they’ll tell you and then you tell them it won’t waste a revision. But don’t tell the buyer they may not be able to open it! They may use this as a means to cancel the order and use your work anyway. I’ve seen other sellers discuss this on the forum. Seller does work, buyer claims they can’t open it, buyer cancels. It could be that the buyer is incompetent, sure, but it seems likely that buyers would take advantage in this way, especially with new sellers. If you want to check that your buyer can open the file, don’t send the delivery, send the same file type of something else as a tester (in fact, if you do this gig frequently, having a tester file for this purpose is a great idea). That can be sent on messages and the buyer can confirm they can open the file. You can even do this at the beginning of an order, so if a buyer can’t open the file type you can cancel the order immediately (before doing the work) or you can find another file type or other solution.
  17. I’d point out that while companies often don’t interact with each other regarding problematic buyers, the restaurant service knows this very well. There are customers who are notoriously bad patrons or poor tippers (tipping being a US custom that is stupid, I’m well aware, but that’s a different thread) and servers/hosts warn each other. Buyers who frequently cause problems (the “let me speak to a manager” types) are treated differently or avoided for this reason. The review comes from fellow servers. If you can’t treat Mary with respect and call her an idiot for not refilling your diet coke the moment you slurp down the last drop and then refuse to tip her, why should I bother working my ass off for you if I won’t get paid? Translate this to Fiverr – MrBadBuyer orders from Seller1, requests excessive work and refuses to pay, then cancels the order and uses Seller1’s work anyway. MrBadBuyer then comes to me and asks me for work. Well, I would treat this buyer much differently if I knew he’d rip me off. I might refuse the order, I might charge him extra (your tariff, but specifically for him because he’s a problem), or I might get everything written in a brief and work that brief to the letter and refuse revisions, etc. The knowledge that MrBadBuyer exploited Seller1 gives me the ability to determine how to react. I think it’s 100% reasonable to have buyer reviews available on a buyers page. Sellers have no reason (nor much of any way) to “exploit” buyers via reviews. Buyers have more power and ability to exploit sellers. Raising prices to avoid bad buyers is a good tactic, but not if you’re in need of buyers or don’t have a base yet. Most level 0 or level 1 sellers can’t do that and even level 2s may not want to. So your tariff is a luxury, unfortunately.
  18. From your revenue tab you can download all of your revenues in a .csv; this is a decent base for you work. Unfortunately, it doesn’t give all the data though =/ A lot has to be added by hand.
  19. Replying here so it’ll stay on the front page of this very important thread: To see 2+ page of the forum, add “&paged=2” to the end of the link (in your address bar) of the current forum page. Switch out the number for whatever page you want to view. Here’s a link to the second page of this thread: Fiverr Forum http://forum.fiverr.com//images/default-apple-touch-icon.png Fiverr ForumFiverr Forum
  20. My tip to buyers: READ THE GIG DESCRIPTION. My tip to sellers: Don’t be afraid to turn down orders. Bad buyers aren’t worth it.
  21. I withdraw after 200 or whenever a large order clears, whichever comes first. I’d rather pay $1 in Paypal fees for 10 withdraws of $200+ than save $9 by withdrawing $2k at a time… only to not have access to my account. I’ve made larger withdraws, but that was during a really strong month where multiple big orders were clearing within days of each other, so waiting seemed more reasonable than withdrawing daily. Everyone has their loss minimum. For some people where the USD is strong or money is really tight, $50 is reasonable. My Fiverr money is extra on the side – I’d be frustrated if I lost it, but it doesn’t prevent me from making rent. Others NEED that money to make rent and so paying transaction fees more regularly may be important. Also, consider the volume or work. We know that this kind of work ebbs and flows. Maybe someone withdraws once a month, and that happens to be every $50 or $100.
  22. It’s only a problem with buyers who don’t want to spend any more money. But most reasonable buyers will be fine extending the deadline if they suddenly want more work or misunderstood the original work/order. The limbo of rejection can also be manipulated to prevent late orders, but I’m not totally sure on policies around it so I’m not announcing it as a solution.
  23. You are spamming your own work. Even though that’s a Fiverr blog link, you’re trying to fit the blog post with your writing about 3 canned responses into the wrong threads. Stop. It’s not related to “what do I do about rejected orders” and it’s rude.
  24. I just had this problem this week (though it was 4.7, rather than 4.3). My buyer reached out to Customer Support and got it all resolved, though how is a mystery to me. I’m glad to know it’s a bug on the app – I might state in my delivery message something like “There have been bugs with rating sellers on the app; if you have time, please rate me via the desktop” or something. I’d love transparency and properly functioning tools. Less work for CS and Fiverr if things ran smoothly. When I started here in May, I don’t remember a lot of this happening; seems very much to be a recent thing. I’m sure more long-standing persons have a different perspective, though.
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