same concern here. This new so-called transparent system is showing that cancellations are strongly negatively impacting the score on one of my gigs while there are only 4 cancellations out of 100 orders in the past 3 months.
Furthermore, of the 4 cancellations, three resulted from the buyer's carelessness (requesting a service that wasn't part of my gig or making a mistaken order). I even contacted customer service during this time to remove the impact of these three cancellations and CS made sure the impact was erased.
same concern here. This new so-called transparent system is showing that cancellations are strongly negatively impacting the score on one of my gigs while there are only 4 cancellations out of 100 orders in the past 3 months. Furthermore, of the 4 cancellations, three resulted from the buyer's carelessness (requesting a service that wasn't part of my gig or making a mistaken order). I even contacted customer service during this time to remove the impact of these three cancellations and CS made sure the impact was erased.
