Brother man I feel your pain I was done the same way by buyers who literally ordered then cancelled just to make my stats go down. I went from level 2 after holding it 2 years also down to new seller because of the buyer. This is a big problem on here where there are others working together to take certain people down so friends of them can get higher in searches. We as sellers need a button so we can refuse any order before it's started. I just got back to level 2 after 4 months of being demoted, let's hope I can get back up again without any problems but I don't think it will last long once they see me back on top again.