Video Intro

[junaiduiux]

I have uploaded my video intro and it passed 3 days till I have uploaded but still in pending, what is the issue?

[Lena]

Hello @junaiduiux 

Thanks for letting us know about the issue you are experiencing with uploading a file. Our team is aware, and they are actively working on resolving this issue. We appreciate your understanding regarding this matter and apologize for any inconvenience this may have caused. In the meantime, you can upload the file to a third-party platform such as Loom and send your client/freelancer a link. Please feel free to contact our Customer Support should you need any additional assistance. You can contact them by opening a ticket at https://www.fiverr.com/support_tickets/new or by sending an email to support@fiverr.com.  

We appreciate your understanding and patience.