Can't verify ID

[tigressfriend]

So I have received a notification on the top of Fiverr's interface claiming that I have to verify my account within 14 days,  I went through it and scanned the QRcode, I then first tried using the ID option ( I have a Brazilian ID ), However the thing refused claiming that "we can't detect your id", not only refuses to take a picture but either errors out or take a picture of my table

I then tried using my passport but had the same result, this is frustrating and I already done a sale there, can't lose this account really.

[helali009]

Please communicate with Fiverr support. Hopefully, they will solve your problem. All the best.

[akib0079]

8 hours ago, tigressfriend said:

I then tried using my passport but had the same result, this is frustrating and I already done a sale there, can't lose this account really.

please contact Fiverr support regarding this issue:)
You can follow this link for submitting a request - https://www.fiverr.com/support_tickets/account-and-security/account-verification-and-security/id-verification/create-ticket