Fiverr isn't letting me upload my gig because of the english test even though I passed it. What do I do?

[guadaschmidt]

Hey everyone. I had pretty much finished editing my gig and all I was missing was taking the fiverr english test. I scored a 9.5, or 38 out of 40 questions right. However, now fiverr (the publish section of my gig) says "you just need to complete the following requirements before you start selling" and shows this: "Your Gig will remain in draft mode until you complete this test. Please wait 92 days to retake this test." As if I had not only already completed the test, but scored well on it. I read around online and apparently the highest passing score for some gigs is 9.0, but I got higher than that, so I don't understand what the issue is. I'm kind of upset because not only did I use my personal time taking the test, but I also wanted to publish my gig as soon as possible and now the platform is saying I'll have to wait another month and a half.

Has this happened to anyone before? Is there anything I can do to prove to fiverr I scored a 9.5? I have no idea if my test results were saved because it's not letting me access the page again.

[ana_tomy]

HI @guadaschmidt, it would be best to contact our Customer Support team, they'll be happy to look into this and check with any relevant team if needed. If you need help contacting them, feel free to let me know. Good luck 🍀