Unauthorised access (hacked) to my account and account disabled

[akif_nawaz]

Hi, Fiverr community!

Today my account got hacked and spam messages was sent to many sellers from my account. Message was something like "Receive a payment for your services". With a QR code and username of sellers. This message was sent to many sellers. Eventually in 5 minutes my account was disabled by Fiverr. My gigs are restricted. I'm so confused. I'm Level 1 seller delivering my services since 1 year. I have been fair and always following Fiverr terms and services. What should I do now. I contacted customer support they said my account will be permanently suspended in 60 days. This is not I was expecting. Fiverr should investigate this matter.  Please help me to recover my account. I know Fiverr rules and policies and never violated any of Community standards. 

Regards,

Mohammad Akif.

[bilawalkhan559]

hello Akif, you are not alone into this there are many other facing the same issue right now. Same thing happened with me 2 days ago and I was a level 2 seller.

 

[akif_nawaz]

What is happening mate on Fiverr? Our security is at risk. Our level work orders everything is under risk. We expect at least this from Fiverr to recover our account and also our gig ranking. I even lost my level due to order cancel. Unable to communicate with those seller who received message from my account by unathourised access to my account. They are cursing me. What should we do. Fiverr customer support should take immediate action. In this regard Fiverr as platform reputation is at risk.

[navid_zafar]

12 minutes ago, bilawalkhan559 said:

hello akif,

it will be resolve soon i hope, you should get a ticket from fiverr support and be patience they will take care of it.

Thank you very much.

[miguelblanco]

The exact same thing happened to me too, and support does not answer me, they have been waiting for a solution for 3 days and I have not received any message. Please help fiverr users, we are the ones who give life to the platform. I was Level 2 and a member since 2014, what an injustice.

Edited Friday at 06:58 PM by miguelblanco

[faysal_parvez]

Hello Akif,

I hope this issue will be resolved very soon.

[akif_nawaz]

I also got a ticket and checked daily, but still no response from customer support. Let's hope will be resolved soon.

[akif_nawaz]

@bilawalkhan559 How was your issue resolved? Can brief us on how much time they take to resolve? What is the process? I got a ticket and sent them message 4 times and screenshots as well. Thank you, Bilawal.

[mohasin6sh7]

🥰🥰🥰🥰

[bilawalkhan559]

hello akif,

it will be resolve soon i hope, you should get a ticket from fiverr support and be patience they will take care of it.