Fiverr Customer Support is not responding at all to my ID Verification

[nimragohar772]

Hi @Lena

I had an issue while doing ID Verification and now I have asked CS to help me but they are absolutely not responding to verification problem. I did tried another request to which they responded within couple of hours but not to ID Verification.

[nimragohar772]

Hi Team,

I have been part of Fiverr Sellers and recently I got this notification of ID verification but unfortunately due to camera problem Fiverr couldn't verify clear picture of my ID Card due to which it disabled the account temporarily.

I resolved the issue as I took a better camera quality phone from my sister but when I put up the request to CS to please help me in matter and share one more time link so I can verify or you can also do the manual process if needed, I am available with better resource. They are just not replying to this query at all. I even put multiple request once they don't reply to my first one, they just merge new one to one and still don't reply.

I initiated another query to ask for Gig guidance to which they replied within couple of hours but to this one of verification, they are not replying at all. This much delay is ruining my hard work I have put up so far and I just don't understand what is the problem? 

Please, I need help in solving this matter so I can continue working again.

Thank you in advance.

[chineseeuropean]

I'm having the same problem with id verification and they don't let me do it again, i don't know why

 

[hamzakhan_tech]

On 5/14/2024 at 10:13 AM, nimragohar772 said:

Hi @Lena

I had an issue while doing ID Verification and now I have asked CS to help me but they are absolutely not responding to verification problem. I did tried another request to which they responded within couple of hours but not to ID Verification.

What is the issue you are facing?

[nimragohar772]

During the verification, my camera was not that of high quality due to which the picture wasn't great and I was not able to verify myself. Straight after they disabled my account temporarily saying that we cannot verify your information that's why. I immediately resolve things from my end and arranged another phone so I can verify with better quality. Since now almost 12 days I have been appealing them and request to please send a new link so I can verify but they are not just listening.

First they were not listening then one day I posted on twitter and that was the day when I got one reply from them. Things they are saying is that:

1. You may have misrepresented yourself that can be the reason of account being disabled (TOTALLY NOT POSSIBLE IN ANY WAY)

2. Review team will review it which can take up to 120 days

 

Now this is just not fair, only because of technical issue this is some serious punishment. All I needed was one link to verify myself and things would have been clear out but no one is listening to this and not helping at all.

[hamzakhan_tech]

13 hours ago, nimragohar772 said:

During the verification, my camera was not that of high quality due to which the picture wasn't great and I was not able to verify myself. Straight after they disabled my account temporarily saying that we cannot verify your information that's why. I immediately resolve things from my end and arranged another phone so I can verify with better quality. Since now almost 12 days I have been appealing them and request to please send a new link so I can verify but they are not just listening.

First they were not listening then one day I posted on twitter and that was the day when I got one reply from them. Things they are saying is that:

1. You may have misrepresented yourself that can be the reason of account being disabled (TOTALLY NOT POSSIBLE IN ANY WAY)

2. Review team will review it which can take up to 120 days

 

Now this is just not fair, only because of technical issue this is some serious punishment. All I needed was one link to verify myself and things would have been clear out but no one is listening to this and not helping at all.

@nimragohar772 submit a new ticket on customer support and explain your situation briefly. 

[nimragohar772]

On 5/23/2024 at 3:37 PM, hamzakhan_tech said:

@nimragohar772 submit a new ticket on customer support and explain your situation briefly. 

I have multiple times. They keep on saying that we looked into this matter "This happens when you violate policy"

THis is perception nothing else, I went through policies and there was none violated at all. I asked from them if they have any proof of some kind, they don't respond to that because I know there is none at all.

All I asked is for a verification link so I can verify myself and clear the misunderstanding.

[nimragohar772]

Hi Members,

I am appealing since 14 days now but I haven't been heard properly by CS Team.
My account got disabled due to verification issue, which was a technical error.
I have shared this with them since first day but due to misunderstanding they have been saying my account violated policies and showed some irregularities. I went through policies and nothing was violated not even 1% of it. I asked them that please whoever said this thing ask him or her to give a proof of that, I am certain there is no such thing.
All I need is a fresh verification link so I can verify myself and get my account back asap.
Whenever I say this, they keep on saying same thing that they look into this matter multiple times, but where did they look? that's my question. 
That's its disabled and that happens due to violation. But this is not the case here, if there was some violation then they must have known about it specifically and without hesitation shared issue they found but there is absolutely none.
I have been pleading them to share with me a fresh link so I can clear the misunderstanding. I have attached proof of why my account got disabled in first place. 

I don't know what to say anymore to them. This is absolutely not a fair treatment to seller. 

 

[anantafi]

Try again

[listing_guys]

Sometime they take extra few days 

[rajon360]

If you log in your pc then you should try phone browser 

[hamzakhan_tech]

try again , provide them your ID while submitting new request on customer support