My shocking situation that Fiverr ignores - New Metric System

[dimterpizis]

Hello there.

So, for the last 5 days I have been back and forth with the same vague answers that do not make sense from multiple Fiverr support members.

I am a drummer, offering recordings, transcriptions and lessons. I have 216 reviews and 214 are 5-stars. I never left a single client without responses, in fact I always deliver the same or next day even though I offer 3-4 delivery days.

One of my gigs was Fiverr's Choice because I am pretty sure it was the best on its area - jazz brushes. Now it's not even discoverable, like every other gig. Being Level 2 approaching TRS, I have a SS of 4. FOUR. Every gig of mine has 4 with the most illogical reasons. Every member told me to ''do better'', ''exceed expectations'' etc etc. I have been doing exactly for 2 years and never left a buyer leave without their dope results. Almost every time I send an extra take from my side, without extra charge - to give my clients options. Client satisfaction - Negative Impact. What exactly is there that should take me to SS 4 and demote me to Level 0?

I teach only 2 students from Fiverr - apparently my communications is not good with them so I get a....4. Based on what the new metric says, even though the communication between Me and My Students is clear for Me and My Students. After a lot of back and forth, a support member told me about ONE (1) order that I cancelled and the buyer was not satisfied. By the way, that buyer did not know what he wanted, he was not even sure if he wanted drums, told me to do what I want, I do something in a safe area (something mainstream) and out of the blue speaks fluently English and complains. I ask for clarity so I can re-record based on his needs, ''You are the expert, do whatever'' is the answer. I do not want to waste my time obviously so I cancelled, spoke with support and they were on my side. Now, this ONE situation was used against me, and caused me an SS of 4 on the best gig of its category?

This is extremely shocking. And then they tell me to just be good and professional even though I am shadow banned and I get 0 traffic out of the blue.