My account is temporally disabled

[eugomes74]

Hi, 

I had forgotten about my previous account, which I opened in 2021. I didn't create any gigs because, at that time, I had no idea about Fiverr. I only opened a Fiverr account. When my recent account was temporarily deactivated due to the failure of my ID verification due to an internet problem, the Fiverr customer support team helped me with this. They informed me that I used my fake ID and picture. But I didn't do this. They disagreed with me. At that time, I checked it with another email. Then I got my past account, which I made in 2021, and I forgot about it. I mailed my beloved Fiverr customer support team about this matter, and I think they will help me overcome this situation. If you have any opinion on how to overcome this problem, please help me. It is my request to the community of Fiverr Forum because I want to save my account. With this account, I earned $385. So, it is crucial to protect my account. 

Thanks.

[crownmediaa]

3 hours ago, eugomes74 said:

Hi, 

I had forgotten about my previous account, which I opened in 2021. I didn't create any gigs because, at that time, I had no idea about Fiverr. I only opened a Fiverr account. When my recent account was temporarily deactivated due to the failure of my ID verification due to an internet problem, the Fiverr customer support team helped me with this. They informed me that I used my fake ID and picture. But I didn't do this. They disagreed with me. At that time, I checked it with another email. Then I got my past account, which I made in 2021, and I forgot about it. I mailed my beloved Fiverr customer support team about this matter, and I think they will help me overcome this situation. If you have any opinion on how to overcome this problem, please help me. It is my request to the community of Fiverr Forum because I want to save my account. With this account, I earned $385. So, it is crucial to protect my account. 

Thanks.

Only the customer care team can help you regarding your matter. If you have already contacted them, waiting for their revert is better.