Fiverr Response Time increasing despite all clients getting a reply from me.

[miki_k]

I'm not sure what I'm doing wrong. my repsonse time keeps increasing and it's a bad look for my business. It doesn't make sense as I always respond to all my clients on time almost immediately after they've sent in a message. Can I please get some insight on this? It's really frustrating. I consulte this link but it doesn't really explain anything to me regarding my circumstances.