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very unhelpful buyer suddenly wants a refund after working for 4 months, 3 milestones, order completion
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furcifer
So, I was reached by this buyer approximately 5 months before, he told me he wants a recruiting website with some complex machine learning features, mobile responsive frontend design, two apps (iOS, android).
Relative to the volume of work, he had a pretty low budget, around 2000 USD, but I agreed due to the volume of work. So, there were 6 milestones for the complete project.
Before the start of the project, he gave me a website, and told me he want exactly same frontend, with his brand name X.
After just starting, it was obvious he was very unhelpful and unavailable. I would get a response after 4-5 days, sometimes even later, and the answers were always unhelpful. I looked into his buyer profile, the 2 reviews were "got a new experience" with 3 stars, which give me an idea that it's not going to be easy.
But I tried to follow all his instructions clearly. As I only work on the backend, and ML part, I had to hire a frontend dev myself for his design. Initially, he was fine.
My first milestone was: backend, but as he said, he is not technically sound so he can't test the backend code with postman. So, even though frontend was milestone 2, I had to integrate the frontend with the backend, and then he accepted it.
Now, technically, I had more time needed as I had to work double time. After that, I improved the frontend and backend further and delivered the second milestone.
Suddenly, he said that after probably 3-4 days of waiting, he changed his brand name, and he doesn't want to copy a competitor's website. He showed me a completely new design, at this point I already paid the frontend dev. But he insisted, he won't accept the second milestone, if I don't deliver the new design. So, I had to pay the frontend dev a second time.
In the meantime, as he needed linkedin profiles, I asked him to go for a partnership with linkedin, or indeed for getting their api access, because I can not get it, it will require a company recognition. He just insisted I do some kind of scraping to get a lots of linkedin IDs. But it was not possible, so I used a third party api service (rss feed) to get job profiles, I also had to hire someone here, as I only told him that I would use the API keys given by the buyer to connect linkedin which he never gave, so someone with already experienced in it help me write the api.
Then, again he changed his statement, and said it's not possible to use these third party services, he wants the service in built in the website, so I wrote the backend for it so that it's similar to linkedin now with profiles, comments, and some other options, again I had to hire the frontend dev.
The final point, I asked him at least 10 times, to get a server, as I was paying to host his website. He never listened or replied me on that topic. For 4 months, I had to pay additional 20 USD in digitalocean.
Finally, he accepted the second milestone. After the third milestone, he completely vanised. He marked the order complete and didn;t proceed with the next milestones, and didn't even contact me regarding this. No updates or anything.
I then naturally, shut off his application, as it was costing me money.
Suddenly, he knocked me 2 days ago, and said where is his website as he can't find the live link anymore. I gave him the full source code.
He says he can't run it (I am not sure what does he mean, he probably thought he can run it directly like an HTML website or something).
and says he wants a refund.
I got literally depression working with this buyer. There were so many tasks, and in the midway, he just got away without any explanation. I worked around 4 months on it while spending my own money (approximately 200 USD), while receiving only 800 usd (as he cancelled it midway). (So, technically I did 1500+ USD worth of work in 600 USD)
Now, he wants refund. I am literally confused, sad and depressed, how can someone be so unhelpful, and heartless. He didn;t have any focus on his product, and now after working so much he is coming after my hard earned money. What should I do?
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