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REFUND paypal and fiver balances


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i bought a service and the service was not up to the standard which i wanted. So me as the buyer and the seller made a “Order Cancel by Mutural Agreement”. I then read terms and conditions that all refunds are refunded back into your Fiver Balance. So i esclated it with paypal and my account got a warning and now my fiver balance is empty and no refund to my paypal too.

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