No response from buyer or customer service except for the automated one

[global88]

My seller promised a paper - I gave enough time then additional time - suddenly now there is no delivery and no response to my conversations. The tab on top says delivered - nothing is delivered. I need my funds to contract someone else as I am also running out of time. Is the buyer protected for time and money?

[thepromogirl]

As a buyer, you have the option to reject deliveries that did not meet the Gig’s description as advertised by the seller. When you reject an order, your seller is given a chance to fix the problem and re-deliver. If the seller fails to respond to the rejection in time, you will be entitled to cancel the order and have your payment returned to your Fiverr shopping balance. To do that, click on the Request A Modifications button in the Green feedback box while the order is marked as Delivered.



Please see below for more information regarding the status of an order:



http://support.fiverr.com/entries/25052733-Order-Status