Ever since offering packages buyers seem to be confused

[solwonder]

I’m not sure where to post this but I finally created packages which I thought would be so much easier however at least 10 times people have purchased the wrong package often time spending more than they need to. This is concerning since I worry about my cancellation rate being impacted by this. I’ve considered removing the packages entirely. I have no idea what’s so confusing to people??

[Anna]

The different file formats are a bit confusing. Too much to read.

Consider rewriting the packages so it’s easier for your clients to understand. Maybe you want to sell the extra formats and separate files as a gig extra? Skip the commercial license, it’s already included in all of your packages. No need to list it extra 😉

For example:

Bronze: Voice over for up to 150 words
Silver: Voice over up to 150 words with music
Gold: Voice over up to 150 words with music and video sync

Gig extras:

-Sep. files
-Extra formats
-Express delivery

[solwonder]

The different file formats are a bit confusing. Too much to read.

Consider rewriting the packages so it’s easier for your clients to understand. Maybe you want to sell the extra formats and separate files as a gig extra? Skip the commercial license, it’s already included in all of your packages. No need to list it extra 😉

For example:

Bronze: Voice over for up to 150 words

Silver: Voice over up to 150 words with music

Gold: Voice over up to 150 words with music and video sync

Gig extras:

-Sep. files

-Extra formats

-Express delivery

So appreciated Anna! I truly appreciate the help!!

[Anna]

So appreciated Anna! I truly appreciate the help!!

My pleasure Sol, good luck 😉