doctorhunjra

Kindly help me to out of this issue...

Hi Friends. I am facing new problem which I not experience before. On 24 March client place order accidentally without submitting requirements he cancelled the order and mentioned on order cancellation reason "order place by mistake.. As per rule those order which place accidentally or before submitting requirements if buyer cancel then they have no negative effects on seller level metrics. But but unfortunately my score rate decrease suddenly and also my gig disappear from searches and on my gigs it's clearly mentioned order cancellation ( strong negative impact.. I open already 3 tickets and also emailed to Fiverr customer support 2 times. But unfortunately I not got any response yet from Fiverr regarding my issue. And my metrics also down. What can I do now ???