Hello, I'm in a difficult situation and not sure where to turn for help. I purchased an SEO service on Fiverr on February 20th and was promised weekly updates. However, a few days later, the seller informed me that they had not started the work yet. After 10 days, there was no communication from the seller, so I asked for a refund. The seller denied my request and claimed that they were busy. A few days later, I messaged the seller again, but received no response. Today is day 15, and the seller has not started the work or responded to my messages. I tried to contact Fiverr customer service for help, but I haven't been able to get anywhere with them. I just want a refund for the service I paid for.
