I am in the same boat. I was a level 2 seller and when the new system kicked in I became a 0. This whole, private review thing really bothers me. How am i supposed to correct what I am supposedly doing wrong, when I have no idea what it is. I am diligent about communicating with my clients and go above and beyond to give them what they want. I also over deliver. So, when I have all 5 star reviews, except for 2, 4.7 star reviews where my client accidentally gave me a 4 for one of the criteria and one guy didn't understand the purpose of the review and gave me a 4 on whether he would hire me again (it was an audition for a documentary he was making) and he went with another guy who sounded a bit older. That is the only criteria I can go by. Some of my clients don't give me reviews, yet they are repeat customers who seem to love my work. So, this secret rating B.S. helps no one. My best performing gig was rated a 4, went up to 5, then back down to 4. It WAS my bread and butter. But, now I am lucky to get 1 or 2 gigs a month. It is very disheartening.