web3ninja

Got it, thanks! I won't do that.

In the earnings it isn't showing. Also it's not the case of the buyer cancelling the credit card transaction via bank because right after they accepted the delivery, it's been like that, and I got 5* rating too. And talked with the buyer, he didn't do any such thing and liked the delivery. Sure, I will avoid opening multiple tickets for it, but they didn't reply for 30 hours that's why I opened another one.

Thank you so much for your help 😊

Yeah I've checked very well, on my PC and mobile. There is no payment. The thing is, CS didn't even reply, they just closed the ticket. I don't know how to escalate it. But thanks for the advice! I will just have to wait and hope for them to reply I guess...

Yeah that's what I think too because that is SO strange. I contacted them twice, one ticket is still open, and one got closed without providing any comment or solution. Any better way to contact them where they actually reply? Or is there a way to tag any customer support reps on the forums?

Hello everyone! So I completed an order worth $160 two days ago, even got 5 Star Rating but payment has not reflected into my account, it doesn't say any payment is being cleared. In fact, upon completion, on my phone, it said "Congrats you earned $0 for this order" which confused me even more. I spoke with the buyer too and he said he marked it complete and payment has been released from his account. Did anyone ever face this issue or knows why this could be? I've been trying to reach out to Fiverr support for two days but haven't received any reply. Really worried about continuing selling due to this. I'd appreciate any help I can get from you guys. Thank you!

Hello everyone! So I completed an order worth $160 two days ago, even got 5 Star Rating but payment has not reflected into my account, it doesn't say any payment is being cleared. In fact, upon completion, on my phone, it said "Congrats you earned $0 for this order" which confused me even more. I spoke with the buyer too and he said he marked it complete and payment has been released from his account. Did anyone ever face this issue or knows why this could be? I've been trying to reach out to Fiverr support for two days but haven't received any reply. Really worried about continuing selling due to this. I'd appreciate any help I can get from you guys. Thank you!