usmantariq301

Hi @ana_tomy, I wanted to take a moment to thank you for your support and guidance throughout this situation. I’m happy to inform you that my account has been restored, and I’m able to log in and resume my work as usual. The Fiverr support team has been really helpful, and I appreciate your role in helping me navigate through this process. Thanks again for your assistance—it really made a difference! Best regards, Usman

Hi @ana_tomy, I’ve just responded to Chad with all the requested information. I truly appreciate the help and patience from both you and the Fiverr team. I’m hopeful that my account can be restored soon. Thanks again, and best regards, Usman

Hi @ana_tomy, I hope you're doing well. It's been 8 days since my account was restricted, and unfortunately, I haven't received any response from the Fiverr Help Center. I’ve followed up with additional proofs but still haven’t heard back. I’ve always provided the best service to my clients, as reflected in my positive reviews, and I’ve never violated any Fiverr terms or rules. It’s disheartening to be in this situation, especially since I have no reason to send spam messages to random people. Could you please review my case again? If you need any more proof or information from me, I’m happy to provide it. If there’s someone more senior I should contact, please let me know. Thank you for your understanding and assistance. Best regards, Usman

Hi @ana_tomy, Thank you so much for your reassurance and for taking the time to explain the situation. I really appreciate your guidance on this matter. It’s comforting to know that the review is underway and that the account will only be restored once it’s secure. I'll patiently await further instructions from the support team. If anything else comes up, I’ll be sure to reach out. Thanks again for your support and best wishes!

@wordpresssp Thank you for your advice. I’m focusing on the current ticket and providing as much evidence as possible to support my case.

@priyank_mod I completely understand that Fiverr’s initial assumption might be that the account owner sent those texts, given the circumstances. I have provided evidence that my account was compromised, including sharing screenshots and details with support. Hopefully they’ll see the situation for what it is. Thanks for the advice and encouragement!

@developerlikhon Thank you for sharing your experience. I haven’t been asked for additional information yet, but I’m prepared to provide whatever they need to resolve this issue. Hopefully, this is just a part of their process, and my account will be restored soon.

@priyank_mod Thank you for your encouraging words. I appreciate your optimism, but I’m a bit concerned because the support team explicitly mentioned that my account is disabled and will be permanently suspended after 60 days. While I understand they need to thoroughly review the situation, the indication of a permanent suspension is what worries me most.

Hi Fiverr Community, I’m seeking assistance with a troubling issue involving my Fiverr account. My account was recently compromised, and unauthorized messages were sent out, leading to my account being disabled for violating Community Standards. Here’s what happened: Unauthorized Access: My account was accessed by an unauthorized party who sent the following message to multiple sellers: "Неllо. I'vе lооked аt sevеrаl оffеrs, but yours сleаrlу stands out in tеrms оf priсе and quаlitу. I hаvе triеd tо mаkе раymеnt but thе sitе аsks for уоur email address. Соuld уоu plеasе sеnd it tо me." I only discovered this after receiving a notification from Fiverr about an unrecognized login attempt while I was asleep. By the time I checked, my account had already been restricted. Actions Taken: I have changed my password, enabled two-factor authentication, and removed all unrecognized devices from my account. Support Ticket: I’ve submitted a support ticket (Ticket ID: #12063145) detailing the issue and provided evidence of the unauthorized access, but my account remains disabled. I’m posting here because I’ve found other users experiencing similar issues, which you can see in these threads: Unauthorized Access/Hacked to My Account and Account Disabled I Have a Big Problem, Someone Hacked My Fiverr Account I’m hoping that a moderator or a member of the community can offer advice or help escalate this issue to get my account reinstated. I’ve always adhered to Fiverr’s rules and provided quality service to my clients. Thank you for your support. Best regards, Usman Tariq