I am in the same boat here. Nothing was even wrong with my ID/selfie. It's literally a brand new CA Drivers license. There was no indication that repeated failures would lead to an account suspension - I just kept trying different lighting/angles to try and make it acceptable. After 3 tries I am now no longer valuable to this company?
No response to my support requests. I even tried to upgrade my account for 'faster' support, but still no response. I have likely lost 2 gigs that were in negotiation because I can't chat with the people any more. It's so unbelievably ridiculous.