Hi there, about 2 months I received a notice from Fiverr that my account was temporarily disabled for violating the terms of service. Specifically, for trying to conduct business outside the platform. I never tried once to do so. In fact, when I would receive the occasional message from potential buyers asking to work off the platform, I would very specifically say "That violates Fiverr's terms of service, I'm happy to work with you on Fiverr" every time.
I received the attached email. What do I do from here? I have read through the terms of service and have not violated any of the terms, so this has to be an error? Am I just never allowed to sell on Fiverr again? All the messages I'm receiving just seem automated and I don't think a human has actually reviewed anything. This is all just very confusing to me, and I don't know if a glitch is happening with Fiverr's new rating system rollout?
Any advice?