Hello. I am a new seller, and I need your help because asking for support seems useless and has not helped me effectively so far.
Honestly, I have explained this issue so much that I am tired! All my gigs have been removed from search results since January 4th. I guess the reason is the only negative feedback I received from one of my clients, and that too for a ridiculous reason: not reaching an agreement on the price of her next order! She placed her second order while threatening to leave me a negative review if I didn't work at the price she wanted, and she did! I also cancelled the second order, and the support assured me that it would not affect my account negatively. Although it does not look like this now!
Before this incident, everything was going well, and the trend was growing. During this time and despite this unfair limit, I have received three orders from my previous clients, completed all three successfully, and earned more than $100 so far. I saw in the Fiverr forum that other freelancers whose gigs were removed from search returned to normal after 6 months! Now with the new level overview system, my success score is 4, and it needs to be at least 5 for my gigs to show up in search. Won't new successful orders affect my success score? It's been 5 months since that bad incident; should I still be punished? While it was me who was exposed to abuse and I had to take care of myself, Fiverr did not and does not support me!
I really need your help because I really don't know how to spend this time! Now all my income is from Fiverr! Do I have the ability to keep all my customers completely satisfied? Have you been able to get the satisfaction of all your users on this platform?, which you expect from the sellers and punish them for?!
Really think about the answer to this question: if Fiverr was to get a success score like the sellers, what points would it get, and how many to 6 months should it be punished for?
