[Fiverr new updates about success score and its changes my life]

I am also facing the same issue for the last 4 months even though I got many positive ratings and feedback from my regular buyers but score is still stuck on 4. I don't know,  how to get new buyers when gigs are not appearing in search results. 

[From Top Rated to Level Zero: The Unfair Downfall]

1 hour ago, deborafazliu said:

I have been working on Fiverr since 2019. During this time, I have completed 1074 order, and have a 4.9 average with 628 reviews. Today, my profile is no longer eligible for promotions. Today, Fiverr has limited me to receive only projects from my existing clients, because I will hardly have any traffic at all - organic doesn't exist. 

5 years of hard work, 24 hour service to my clients, with so many amazing projects, today go down the drain. What used to be a platform that supported its sellers, has turned into a machine that doesn’t recognize talent, professionalism or hard work. My account has been unfairly punished for the past year when I was demoted from Top rated to Level two for no reason at all, but this was just the cherry on top, and unfortunately, this will most likely cause me to not be able to offer services for much longer. 

Ever since the new system has been implemented, despite delivering so many projects and receiving great feedback from my clients, my success score of 4 points out of 10 has not moved for a single moment. According to Fiverr, the success score is now based on our day to day performance, and it can change on a day to day basis, depending on how we do with our projects, however this is simply not true, because it has remained frozen ever since I got dropped from a Level Two account, into a Level 0 with the "new success score system update".

I was advised to focus more on communication, to reach out to clients often, to extend the delivery time to accommodate more revisions, to improve the quality of work, to consult with clients more often – All of which I have implemented, with absolutely no results. I would express my concern that something is wrong with the account, and the success score doesn’t seem to move, but I was faced with the same response every single time: Keep trying your best, it takes time for the success score to change.

Am I the only professional on Fiverr facing this problem, or is this a common issue?

I would greatly appreciate anyone’s feedback on this case. This has caused me a lot of stress, has forced me to fire my team, and it has basically ruined my quality of life, for absolutely no fault of mine.

 

 

I'm also facing the same issue for the last 4 months. In my case client cancel other because he changed his mind and don't want it. 

[Support ticket Solved Automatically without getting any response.]

I didn't receive any response for the past 6 days so I generated a new ticket. 

[How long does it usually take for support to answer a ticket?]

50 minutes ago, Kesha said:

 

Also, this is the response time for Seller Plus but it is typically longer for everyone else. 

Every user has not option for seller plus. Even 6 days passed but still didn't get any response. 

[Support ticket Solved Automatically without getting any response.]

I generate a support tick #11549312 for solving some issues. But I didn't get any response for 6 days. After that, I generated one more ticket #11571221 but it was marked as solved automatically without getting any response. Then I try one more ticket #11572666 and it repeats the same process. 

 

My account is already frozen and I didn't get any response from the support team either. Now, where can I appeal my issues? 

[Success score has been lowered after 2 positive reviews]

It's two months passed still my account is frozen due success score. Fiverr has no idea about how badly impacted also they have no solution for order cancellation. A client just canceled the order without any reason and admits now he doesn't want it that's why he canceled the order. 

This cancelation destroyed everything and now 2 months passed still no response account is frozen. Even I get some reviews from my repeating clients but there's no impact on the score. 

[Testing improvements to the rating & review system]

3 minutes ago, vibronx said:

You start out by stating “I received 3.7 stars.” This is a very confrontational way to start a conversation. A buyer will likely get embarrassed or defensive when faced with this sort of communication. They might tell you that they made a mistake or that they didn’t mean to leave that rating just to make you stop being angry at them. In reality, it might’ve been the rating they meant to leave all along.

Thanks for guiding me but the client was happy with my work that's why I asked. 

[Testing improvements to the rating & review system]

5 minutes ago, vibronx said:

You’re playing a very dangerous game confronting your clients about their reviews.

I'm just asking for suggestions after getting feedback from clients for improving my services. Is it wrong? 

[Paused gigs]

You can update gig details Fiverr updates many things this will help you to get back live. 
If still it's not active you can contact the support team. 

[Testing improvements to the rating & review system]

I am disappointed with this Fiverr update review system. 

Recently 2,3 clients submitted feedback with good comments but I received 2.7 and 3.7 ratings. 
When I asked from clients about my work they were amazed and told me they submitted 5 5-star rating, but unfortunately, it's just the case with the new Fiverr review system. 

When I asked from client, if you thought it was wrong or mistakenly submitted this rating you can update it by contacting the support team. My client also asked how they can update the rating I told him there is only one way to contact the support team. 

When the client asked from support team about an update rating they just sent a warning of TOS. I read Fiverr's terms and conditions and I know it's against Fiverr's policy to ask for a good rating and change for rating but in my case client wants to know how I can update it. I just informed the process of how you update it. I also told him rating is really important to me and very helpful if you could update it. 



I'm still afraid about asking and sharing this information on how Fiverr react to this review. 

[Telegram]

You can simply send them a text. Fiverr didn't allow to contact outside. So, it's against Fiverr's terms and conditions. 

[Promoted Gig]

It will help you a lot to get more orders. 
Fiverr promotes your gig and charges for it as per click. You can set your daily spending budget and cpc (cost per click) as well.  
Gig-promoting results depend on the title, tag, and price factor plays an important role in conversion. 

[Buyer wants invoices from me and not fiver's ones]

Fiverr didn't allow outside payment. It will be against the terms and conditions if you do it.

[Can I open multiple accounts from same Connection? for different service]

Fiverr didn't allow it. 

[Payment]

There is a difference due to the time zone. That's it's late but you will get within 24 hours. You can check the Fiverr country time zone that clearly identifies how much time difference. 

[Can I create two same category gig?]

Yes, you can create gigs in the same category but you need to focus on different types of services in the same category. 

[Fiverr gigs disappear and didn't find on any page.]

This is the same problem with my account. I'm also a level 2 buyer and all requirements are completed for top level. 
I faced similar problems 2, 3 times even Last month I received all 5-star ratings and good feedback.  
Fiver did have any solid answer or solution.   Gig appears only 2 times in searching results 7 and 15 days. 

[How come some of my gigs do not show lists or highlighting?]

There is only one way to delete your gig and recreate it with exact same title that you want formatting. 

Link formatting is always created on the base of the first time you create a gig title.
After that, you can change the title but can't able to change the gig link.  

[ID VERIFICATION]

A mobile browser is the best option for verification instead of the Fiverr app. 
If you still have an issue with camera access try to convert the mobile browser to desktop mode. 

[Account restricted]

In my point of view, there is no issue using the same internet connection. 
You have a separate device and friends have separate devices. Both have different Mac addresses. 

Never use one device for two accounts this is the main thing you need to care about it. 

[Is the breakdown of fees clear to the buyer?]

It's not a matter only of Fiverr fees. The main issue is the currency difference you need to clear during the deal which country currency are they going to ask Canadian dollar and the US dollar both have different values there are many other currencies that have the same name but different values so you should need to clear the dollar with currently. 

Fees are always mentioned clearly during client payment for accepting the offer. 

[Fiverr gig Facebook paid promotion]

Avoid the following traps: buying traffic, likes, or SEO optimization. There is no magic formula you can buy to make your social media presence explode overnight. Grow your social media presence naturally. Playing it clean and being patient will ensure you attract the right potential sales leads.

This is the best article to explain everything about promoting your services. Check out the following article for further information: The How-Tos Of Advertising Off The Fiverr Platform.

[Fiverr gigs disappear and didn't find on any page.]

@smartdezigns

Okay, I agree with you. 
But why did my gigs disappear from search results as unqualified? 

[Fiverr Gig]

It's really easy to create gig descriptions you can use prompt. But manual adjustment is very important to make it more optimized and eye-catching. 

[Fiverr gigs disappear and didn't find on any page.]

If a client's give me 5 star rating and good feedback then why client give me negative private feedback. There is no logic and also Seller Plus Premium package is not available on my profile.