annalai

Thanks for all the answers. I have managed to persuade the customer to cancel the order. I felt a huge stone has been removed from my spirit. But I still maintain a good relationship with the buyer, seeing if I could help them in another way, but not me writing lyrics for them anymore (at least for now).

Thanks for the info, as this is the first time I had problem with customer, and a weird one; I had never contacted CS for any problem, so I don't know how it works. I'll keep trying to convince the buyer to cancel the order... What would happen if the order becomes "Very Late"? I never had my order come to this extend, would the order be automatically cancel after the "very late" situation?

I don't care about the stats anymore, I had canceled order before (customer order accidentally before they make sure if I order such service), so it doesn't hurt me to see one more record in the list. If they would, in future, be a repeat buyer that keeps bringing me stress and mental break down, I would rather reject this kind of repeat buyer.

Maybe it would be, but I doubt that, it just feels too depressed for me to communicate with them in order to get the content they want. I had strongly suggested them look for another lyric composer, maybe others would have the same brain with them and could deliver the job nicely. But as for now, I don't want to see their order in my dashboard, to keep reminding me about this stressful experience. I would consider to contact customer support for canceling this order, if they still refuse to cancel the order for another few more days. [facepalm]

I had explain to them, that's why we keep discuss (honestly, it feel almost like argument in certain parts) for nearly 3 hours, trying my best to tell them that I really can't do it, I need to abort this order. But they reply that the 3 completed lyrics were very nice and fulfill their requirement, they believe that we could find a way and continue this order. Well, they believe we could continue, but I have lost the confidence to do so. [facepalm]

Hi everyone. First time asking questions here, never thought I would one day facing such a weird problem. So I'm offering service to write lyrics for songs, specialized in Chinese Mandarin. Now I have a customer, who had order 6 songs' lyrics (3 full length songs + 3 short songs) in one order, which is a custom offer. I had completed the 3 full length songs' lyrics for them and deliver the file to them, but not through the "deliver", just file attachment as they request to have the lyrics completed one by one. Now here is the tricky part. I have some communication issue with this customer, not that I don't understand their words, but I don't know what they want in the lyrics. Though they are satisfy with what I had delivered, but I don't think I'm capable in continue the job for them; for each lyrics, I had gave them 3 revisions, because they gave me some feedback that they want the lyrics to goes in a certain way (this is the part that I don't understand how I could convey the meaning they want into the lyrics). I mean, even after they said that they are satisfied with the 3rd versions of the lyrics, I still don't get why the 3rd versions were okay and the other versions were not. They had tried their best to explain what they want, but maybe our brain just works too differently, I still can't understand even after they had send me some examples. This is why I think I'm not capable in continue this order. This had made me very depressed that I even burst into tears. I think I'm stressed out, and I've been thinking of cancelling this order ever since I started with the second lyrics. I contacted the customer and tell them that I can't continue this job for them, and request for the order to be cancel (I don't care about the service payment anymore, I just want this job to be cancel). But they are very satisfied with the lyrics I gave them, and wanted to continue the rest of the lyrics with me. We have been discussing this matter for about 2-3 hours, we both trying to persuade each other to cancel the order (me)/to continue the order (the customer), but we can't come to a mutual agreement on how to do next. I do offer a solution that they could come an order my service next month or so, as probably my emotion would be better by then, but they insist not to cancel order, and would rather extend the deliver time. But I seriously don't want to deal with this order anymore... They are nice person, I want this case to settle in a nice way, what should I do? Just leave it until the count down becomes "Very Late"?