Hi guys,
I need some advice and would like to let everyone know the current situation that I am in and have been in for the past 2 months.
Out of the blue, 2 months ago, Fiverr disabled my account after (around 2 years). This was sudden and with no prior warning. The reason that they provided is the following: ''Your account is not eligible to be restored due to having been flagged for having more than one account on Fiverr, which we consider a violation of our Terms of Service and our policies. You will be notified once our team reaches a decision, which can take up to 60 days.''
I of course got back to support as this is NOT the case whatsoever, I do NOT have more than one account.
Anyway, after two months of battle and over 60 e-mails back and forth (and over 40 of those copy-and-paste replies), I am still yet to receive any information as to the actual reason why my account has been disabled.
Today, however, I received a reply from another member of the support team (there have been many) letting me know the following: ''Your account is not eligible to be restored due to having been flagged by the system for not meeting our criteria to deliver high-quality work.'' I had close to 300 reviews and never had a review lower than 4.7 stars.
SO, originally, it was for having multiple accounts but NOW it's for not meeting the criteria to deliver high-quality work? Neither of which is true.
I am lost for words and the unprofessionalism and lack of support that Fiverr offers sellers. I have done nothing wrong and have messaged them continuously for some clarity on what I have done wrong. Had I done something wrong or anything remotely wrong I would understand or have some idea, but I haven't.
I would appreciate any advice and any information on any similar cases.
Thanks for your time guys!
