Hello, everyone.
I have created a website for a client for $120 and performed SEO OnPage/SEO Backlinks optimization for an additional $70.
Throughout the project, I maintained active communication with the client, who initially expressed satisfaction with the website. The client requested some changes to the website, for which I needed access to Shopify App(Which I didn't have). Despite notifying the I am three times about the access requirement, they did not provide me with the necessary permissions. Additionally, the client stated that they would handle the product pages themselves. However, I completed all other requested changes.
Once the client was ultimately satisfied with the website and received all the requested modifications (excluding those that required access they didn't grant me despite multiple requests), they demanded a refund for both the SEO services and the website, claiming that I didn't fulfill their requirements. It's important to note that I didn't have access to perform the specific tasks they mentioned, and I had informed them about it beforehand (he needed adding reviews to products and including questions in the FAQ section).
In response, the client proceeded to make the changes themselves within 15 minutes and then claimed to have completed 50% of the website work on their own. Consequently, they demanded a refund for the website.
Despite my willingness to engage in a constructive dialogue, the client refuses to engage in a reasonable discussion and insists on a refund, threatening to leave a negative review unless their demands are met. I encouraged them to proceed with writing the review they believe I deserve, but they declined and continue to demand a refund.
As this is my first negative feedback experience, I am uncertain about the best course of action. Any advice on how to handle this situation would be greatly appreciated.
Thank you in advance
Alice
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