[Decrease in gig ranking out of nowhere]

On 11/11/2023 at 5:57 PM, markenbuilder said:

I sent this to the Fiverr Support but since they never were of any help I am trying it in the forum now for the first time:

 

    I want to start by mentioning that, of all the supports I have encountered over the years, Fiverr Support is by far the worst. Not even Amazon comes close. The only thing I ever receive is standard copy-and-paste text, which obviously does not help me since I am asking for HUMAN SUPPORT. So, I want my questions solved.

    Now, for the fourth time, I am asking you a question. Although you can't tell me how the algorithm works in detail (which I understand), I demand an accurate reply about the possible reasons given the case I present to you right now. If the answer again is a copy-and-paste telling me to switch the content of my gig or any other BS, I will immediately file a complaint about this support.

My gig, which starts with the text: "Create iconic business names...", has been running great ever since I started using Fiverr. I was getting 1,500-2,000 impressions daily (organically!!!). However, after an incident where, since Fiverr does not have the feature for partial refunds, a client texted me his bank account, and I agreed to repay him partially, my account has been going downhill with almost no organic impressions anymore.

It could be that I received a bad private rating or the algorithm heavily focuses on TOS violations, but I have 51 ratings on this gig, of which 49 are 5.0, one is 4.3, and one is 4.0. And now, organically, my gig ranks below gigs that haven't even made a single sale. You must agree that this makes no sense. I had great sales in Germany, now zero. Actually, zero. This shows that your platform is just coded by people who certainly did not think through the entire process, because what happened to my account just shouldn't happen. This is bad for me, but even worse for Fiverr, as it makes your platform useless for long-term planning.

So, I want you to tell me the actual reasons why this happened. As mentioned, I don't want you to send me copy-and-paste text or tell me that I need to change my gig's text or images. It worked well for half a year, and after that incident of TOS violation, it got entirely deranked. So, answer me that question and what can be done to rank on top like I did for the past 5 months. This is truly a mistake from your platform. My service quality did not decline; it makes zero sense, even if I would have received a couple of bad reviews. I AM RANKED LOWER THAN GIGS WITH ZERO RATINGS!!!

I agree that the Fiverr support is just awful and I remember 20-email exchanges before actually getting some reasonable info. I wonder if we even have any voice as sellers (to me it seems not) or if there are some avenues how we can start voicing our concerns, because as you said, with this current state of things, why we should our full focus into a platform that does not take our voices in consideration?

If anybody knows what could be done to raise our voice collectively, Id love to hear that.

[I am level 2 seller since last 2 years and now my gig is not visible anywhere in search]

On 2/24/2023 at 6:19 PM, omniks said:

Maybe. But I had good sales, more than 30 orders per month, top rated seller, but after February 9, the statistics fell sharply at all popular gig. At the moment, out of 6 gigs, only one has returned to its previous impressions. And the most popular one, which brought in most of the income, still remains at the bottom on the last page of the search.

So their search system is a funny thing. 😁

I was just told by support that my gig disappeared because it was paused as I had too many orders... seemingly penalized for being too successful. Still trying to find out more details as for why, because other sellers have so many more orders in queue than me (I have 10 in that particular gig)...

[Sudden drop of impressions]

15 hours ago, vickieito said:

I don't think it would be that - I started with $5, $15, and $30 prices and aggressively increased my prices when I got 67 orders in one month (with an average of $15 per order). Having that many orders helped me to grow from New Seller to Level 2 within four months since I already had a "seasoned" buyer account. I wouldn't have been able to grow so fast if Fiverr placed an 11-order limit on me.

This is the first time I've ever seen Fiverr place a limit for someone doing "too good." It shouldn't happen. I've only seen Fiverr reward sellers for good performance. Can you show a screenshot of what that agent said (blocking out their name)? I'd like to see that limit removed for you.

See below, after 3 days of zero, now it is back to 600 impressions after I delivered one orders, so fingers crossed. I completely agree with you that being penalized for being too good is not something we would appreciate. The value of my orders was higher than yours, and perhaps it can be also a delivery time (45 days per delivery) as I am a coach 🙂. Who knows! But seems what the agent adviced (deliver order) worked so lets see what happens next

[Sudden drop of impressions]

21 hours ago, vickieito said:

That's odd!

I know I've had over 30 orders in queue on one gig at a time and my impressions were not dropping (and I was wishing that it would!)- 11 seems like a low number, especially since you have nothing but 5-star reviews.

Are you sure that there isn't an order-in-queue limit set on your gig? I always have this feature turned off.

 

Hi Vicki, no I dont have the limit there. Perhaps it also depends on the value of the total orders? No idea, but that is what the support told me so I hope that is accurate 🙂

[Sudden drop of impressions]

I have finally found out from support an interesting piece of info: apparently my gig was paused because I have too many orders and they are worried about me being able to deliver high-quality services. They assured me that once I deliver some, it will get back up. It is an automatic thing in the system and nothing cannot be done about it.

So basically being removed from search because my gig was too successful and had too many orders (11).

This makes me feel better, though I would suggest that us - sellers - are able to assess ourselves how many new clients we can take on rather that some automation 🤪

[Sudden drop of impressions]

3 hours ago, atulcodex said:

That's normal on fiverr 🙂

Okay, then we get ready for the rollercoaster 😄 

[Sudden drop of impressions]

Hello fellow Fiverr sellers,

after having a super successful month on Fiverr getting a ton of orders, the impressions on my best performing gig (https://www.fiverr.com/zuzana_mukumayi/be-your-life-and-accountability-coach) went from around 1000+ to basically zero over night.

I get only generic responses from Fiverr support, I got once cancellation but was assured by the support that should not affect anything as it was based on buyers unresponsiveness. I don't think I got any negative private reviews on this gig (maybe on a different one?). I wonder if it can be just algorithm and bad luck.

Did this happen to you in the past? If yes, did you find out what affected it and how did you recover?

Thank you and cheers! 

[Gigs Not Showing In Search Results]

Hi Ahsan,

happened the same to me, getting only generic responses from Fiverr support. I wonder if the cancellation can play a role, I had one but the support assured me that it should not affect anything as it was cancellation based on the lack of clients responsiveness.

I hope we can get down to this to solve it, I keep talking to the support

[Extension on late order]

So you are saying that if we request the delivery extension BEFORE the original order delivery, even if the client doesnt respond to it, it will have no impact on our delivery rate? Is that somewhere in Fiverr policies?

[How to rank my fiverr gig?]

2 hours ago, marufhusain said:

Focus your Your gig service and communication

What exactly do you mean by communication?

[Turning clicks into messages/orders and "what is normal"?]

Hi guys,

I have been trying to do numerous tweaks on my main gig: https://www.fiverr.com/zuzana_mukumayi/be-your-life-and-accountability-coach to turn the clicks into messages or orders.

I googled and searched here, but didn't find what I was looking for.

1. I wonder what else I could tweak (I played with the video, thumbnail, profile description, price)

2. Thinking about what is usually normal - how many clicks turn into messages - I get on average 10 clicks a day on this gig, but rarely messages/orders (one here and there). 

Thank you and will appreciate your thoughts!

Zuzana

 

[I get clicks, but no messages /orders/ what can I improve?]

15 hours ago, smashradio said:

HI Zuzana, 

How many impressions vs. clicks vs. leads vs. actual orders we get differs wildly from seller to seller. 

I wouldn't get stuck on the numbers here. Instead, look at your monthly revenue. Is it where you want it to be? If not, how can you increase it? Think of it as you would any business outside of Fiverr. Your gig is your store window. If it's ugly, people will leave and visit someone else, or even worse, pass right by your shop. 

In most cases, improving the "front-end" of your gig (i.e., thumbnail/gig video and title) can increase clicks. The same + gig description can increase conversions, i.e., turning that click into an order. 

So, to improve, work on every aspect of your gig. 

I think your gig descriptions are good. They focus on the buyer and their needs. Thumbs up!

The profile picture also looks professional. Thumbs up!

Your profile description could do with some improvement. Correcting typos, improving your English, and ensuring that people actually understand who you are, would be relevant steps to take here. Perhaps you could try to tell a story about how you used the techniques offered to improve your own life. More on your background, less on the method? Just a thought. 

As for your gigs: only two have videos. I think all your gigs could use videos to their advantage. Videos increase engagement and trust and helps the buyer get to know you and your services. 

About videos: the audio quality of yours is not great. Perhaps you could record new videos in an area with less reverb (echo) or stack some pillows outside the camera view to improve the audio. It's not a dealbreaker, but if I were to hire a life coach I knew I would be talking to for hours, I would prefer someone easy to understand with crisp, clear audio and picture quality. 

Pricing: Starting at just five bucks sends only one signal: cheap and low-quality. No true professional want to work for five bucks. Fiverr also tries really hard to promote higher-priced gigs because selling a 100-dollar gig means more money not just for the seller but for Fiverr. In other words, the algorithm likes higher prices. 

I quickly looked through your category, and most sellers charge 20+ as their base rate. 

I hope this helps! 

 

Hello and yes, thank you so much! This is super helpful. I will just turn your message into my action points 🙂 

I was already thinking to take out the 5USD layer and offer this just as custom offer if people reach out to me - this is meant just as a discovery call. And I will do more research among fellow sellers.

As for the videos, I struggled with the fact that the thumbnails just look awful with video. I guess I will have to copy a static image in the video so it looks good - and will re-record with my podcast set-up 🙂 

Once again, I really appreciate your advice, thank you!

[I get clicks, but no messages /orders/ what can I improve?]

Hello all,

I believe I get reasonable (for a new seller☺️) impressions on my gig and get clicks. But very few messages orders coming.

I tried to search for data specific to my industry (life coaching) and googled what can I do to improve. I changed the gig descriptions, the impressions and clicks went up almost 2x (but it could coincide with a few deliveries at that time).

So I wonder if it is the description, prices, profile or maybe my numbers are just normal (e.g. 523 impressions - 18 clicks - no messages, 460 impressions - 11 clicks - no messages) or something entirely different?

Do you have any advice on what can be improved?

Thank you very much,

Zuzana