rkjensen7005

Smash: great points. The sign of good customer service is how they handle customer feedback when the feedback is NEGATIVE. ANY company/provider can handle positive feedback, that's easy. But if any company's reflex reaction to negative feedback is to be defensive and lash out, then that's probably not a company we should want to do business with. Companies should try to respond to all negative feedback politely and try to understand the customer's viewpoint, and also make an attempt to satisfy this customer.