Hi,
I've a problem with my gig and I'd like to know if someone has been disabled from receiving briefs.
Two or three weeks ago I'd a client who sent me 5 photos to retouch, but when the work was finished he rejected the delivery and asked me for different modifications to the agreement we'd made, he also sent me new photos, which I'd not agree to and i decided to cancell the order,. I sent all the screenshots of the conversation and the request that he made to me at the beginning, also made a sample of the instructions and the work that I'd to showing that I complied with what was agreed, but the technical support told me to finish the job. The client rejected the cancellation and I was forced to finish the job so as not to have a bad rating. However, when I made the delivery and the client accepted it, he rated me with 3 stars, which hurt my gig since before I always had a 5 star rating. Today I read that in addition to the public rating, the client has the option of sending a private rating.
Since that day (two or three weeks ago) I stopped receiving Briefs, my gig lost the Fiverr Choice badge and I also started to go down fast in the search engine.
For that reason, I wanted to ask if anyone has had a similar experience and how reactivated the Briefs option (it worked fine for me using this option, since I got many jobs)
I hope someone can tell me about their experience and how managed to recover gig position. Thank you. https://www.fiverr.com/iproretoucher/retouch-and-edit-photos-pohotoshop
