forebearance

Yes, the Seller whether he/she/it has been deleted from fiverr.

The week-long stretch not knowing if this issue would be decided in Buyer's favor or Seller's was the worst part, but fiverr eventually redeemed itself and I will use again.

"Obvious" to longtime Sellers. I'm sure every reputable Seller on this platform has been burned in the past by a negative review, cancelled order after delivery, etc. I am not that buyer. The basis of any transaction is trust between buyer and seller. It's unfortunate fiverr wasn't more proactive to flag/disable this Seller before I became his next victim. He didn't have a mark against him to "alert" that he was a phony.

Here's what really happened: Day 1 - place order with Seller to deliver 34 chapters of a manuscript in 25 days at a cost of several thousand $$$. So this order was never about, say, a $50 logo design with 1-day turnaround Day 5 – Seller delivers 1 of 34 chapters, labels it "Delivery #1". “Thanks for your order!” Followup questions from me about what happens with payment as project is being pieced out 1 chapter at a time go unanswered for 24 hours. I request 1 revision. Day 6 – Seller delivers revision. This is "Delivery #2". Gives me sob story about illness. “Please be patient. You’ll love the results. Don’t be angry with me.” More questions from me about milestones vs. partial deliveries, what happens after fiverr automatically marks order complete in 3 days go unanswered. Day 7 – Seller replies still not feeling well. Says Chapter 2 of 34 done but never delivers for review. Red flags going off all over the place now. I open a dispute with CS. Last time I ever hear from Seller. Day 8 – CS still reviewing for possible TOS violations by Seller and order cancellation. My money goes to Seller’s clearance queue and 14-day countdown begins until he can draw it out. I contact cc company and alert them to suspected fraud. Day 13 – CS replies after 5 days of silence that they are sending this dispute to another department for resolution. Day 14 – open email inbox to find update from fiverr that I’m blocked from logging in and MY Buyer account has being PERMANENTLY DISABLED for multiple TOS violations including maintaining a false identity! (This after 6 successful projects with a different Seller.) 1 minute later a 2nd update from fiverr that my account has just been RESTORED, so this was obviously a whoopsie by fiverr. I check my cc account and full amount of my purchase has been credited back to me. I check Seller’s account and it is “no longer available”, so it’s as if this project never happened, except for 10 days of terror over a large sum of money. I would give the Seller’s screen name but it will probably get me a citation from the Sheriff. Among many lessons learned: Seller’s profile shows slightly nerdy-looking kid who says he's based in US, graduate of an Ivy League school and certified in several software packages, even has some 5-star reviews, but all his communications read like they’re by someone whose first language is not English. He's probably never set foot in the US.

Yes I did request a revision. It was revised and delivered with a note saying he was working on rest of order and to "please be patient with me". That was the last I ever heard from him. I have an open case with CS which is supposedly "in review". There are 5 headings on my Orders page: Active, Missing Details, Delivered, Completed, Cancelled. It shows Completed. On the page where my case is "under review" CS says "please be patient."

Have requested a cancellation, which is "in review". ??? All communication with Seller from the start is on the fiverr platform, fiverr CS is aware of all order details including TOS violations by Seller. What is left to "review"? Seller committed 10 days ago to deliver 34 chapters in 25 days. That works out to about 1.4 chapters a day over 25 days. After delivering only 1 chapter, he stopped communicating and has ignored all my followups. So my only conclusion can be he's a fraud. I'm still willing to pay for the 1 chapter that was converted, but everything is in fiverr limbo now. A new loophole discovered: my account shows order in "green" status, delivered and completed for FULL AMOUNT of what I advanced. The 14-day countdown on the funds held in Seller's clearance queue has already started, but fiverr did not pause that countdown while my case is "in review". What happens when this "review" drags on past Day 14 and my funds become immediately available for Seller to draw on? I've already put my cc company on high alert over this. What a stressful, nerve-wracking nightmare this turned into.

Thanks too for that input, mariashtelle1. The seller has since responded, explained the delay (illness) and says he's working on the remaining pieces of the 25-day project. My big qualm is with the fiverr delivery system where acceptance of a partial delivery is treated as "project complete" for full amount of the advance payment. I opened a case with customer support, which has given me the nuclear option of cancelling order and reassigning to a different seller if I choose. Looking back with hindsight, I should have handled this assignment as 34 separate projects (with 34 delivery dates to be reviewed, accepted and marked "complete"), instead of one gigantic project having 34 partial deliveries. Thanks to all who have posted to this topic. 👍

Thank you for these insights, miiila.

Here's the catch: what was delivered yesterday was the first milestone (1 chapter of 34) in a project that has a due date of Dec. 29. I requested a revision yesterday, but the seller isn't communicating with me, not even via text message. In another 2 days Fiverr will automatically mark the project "complete". At this point I feel like I've been scammed. I also opened a problem ticket with fiverr, but if they don't respond before the 3-day "automatic acceptance" deadline on Monday I've been ripped off the entire sum I advanced for this project, because it's already posted to my cc. I have had several previous positive experiences with a different fiverr seller, so I thought I was dealing with a legit company.

My issue, which unfortunately fell on a 3 day weekend, is that I have an agreement with a seller to deliver 34 chapters of a pdf-to-MS-word project in 25 days, for which I as buyer have already advanced the FULL SUM for the project. The 1st of 34 chapters was delivered for review yesterday, 12/9, but the wording seems to leave me no option but to accept the 1st chapter as the ENTIRE COMPLETED project, when project is only 1/34 complete. Seller has not communicated with me since 12/9, and fiverr's policy is to automatically mark the project "complete" in 3 days, whether or not project is anywhere near completion. This is a HUGE loophole in protecting the buyer who is totally at risk. As there is no phone support I can locate to have this question IMMEDIATELY addressed, this is an extremely risky gap in fiverr's business model.