Hello everyone,
I recently had an experience with a client on Fiverr that left me with some doubts. I would greatly appreciate your advice and guidance.
The client in question placed an order and was satisfied with the work, rating me with 5 stars in all categories. However, days later, they requested additional revisions to the design, even though they had already accepted and positively rated the original work.
I agreed to make the additional changes, although I was not obligated to do so, as the client had accepted the initial order and seemed satisfied. However, now the client is requesting a new design that is unrelated to the original order, essentially wanting me to work for free on an entirely different project.
My questions are as follows:
1-. Is it possible for the client to change the rating of the order after giving me 5 stars in all categories?
2-. What would be the best way to handle this situation to protect my account and maintain customer satisfaction?
I greatly appreciate your advice and experiences on this matter. Thank you in advance for your help.