[Success Score is not increasing!]

On 6/4/2024 at 5:01 PM, designer_umair1 said:

This platform is definitely going to loose a huge number of sellers.

Yeah definitely

[Success score criteria info !]

more than 20 five star reviews received after the activation of new level system but still nothing improved. Success score stuck at 4

[Fiverr Success Score stuck at 4]

1 hour ago, ch6k0r said:

Same here, no matter how much I've performed well the score is stuck at 4.
It seems that people with a score of 4 are facing this more than others.

yeah that's true. Don't know how the system works or is there bugs! If this is the correct system then Fiverr can't retain sellers because this is really frustrating that after performing outstanding for months, the score doesn't fluctuated even a single point. So sellers will definitely try other media to work with instead of Fiverr

[Fiverr Success Score stuck at 4]

My success score is still stuck at 4 for months

[Became ineligible to promoted gig and the stability of success score]

I am writing to express my concern regarding the new level system on Fiverr. Despite receiving many new orders and positive reviews since the launch of the new system, my gig success score has not improved. This situation is frustrating and seems unfair to those of us maintaining strong performance on the platform. Fiverr has always stated that recent orders have more weight than previous ones, but it appears the success score is causing significant mental stress for many sellers. Numerous sellers, myself included, are stuck at a success score of 4 despite performing well since the update.

The new level system should be more dynamic, allowing sellers to see instant improvements after performing well. From my observations in forums and communities, many sellers frequently complain about their stagnant success scores. If Fiverr remains strict with their current level system, a significant number of sellers may leave the platform due to the lack of mental peace and the inability to get new orders.

Many sellers, including myself, suspect that the new level system has numerous bugs, which Fiverr has not identified, leading to claims of negative private reviews. Additionally, Fiverr’s conservative stance on the promoted gig feature is problematic. Sellers who have lost their previous level and are now considered new are not allowed to use promoted gigs, despite having paid for advertisement in the past. This policy is unfair. Access to this feature should be similar to the Seller Plus program, where sellers retain access even after losing their level because they have paid for it.

Without the ability to use the promoted gig feature, it is challenging to attract new clients. Fiverr’s decision-making team seems to have overlooked this simple but crucial point. Moreover, Fiverr’s claim that the new level system is stable and considers long-term data. Giving a one-month grace period to use promoted gig feature to sellers to get back on track is also a very short time and not sufficient. This is a very shortsighted decision, unexpected from a leading freelance marketplace like Fiverr.

It is evident that trust in Fiverr among sellers is declining. If my success score does not improve and I cannot use the promoted gig feature, sustaining my presence on Fiverr will be impossible. I have already experienced a significant decrease in orders since I became ineligible to use promoted gigs a week ago. I am not alone in this crisis; many Fiverr sellers are in similar danger.
 

[Getting a long delay after buyer leave public review]

I was facing the issue. The public review appears 5 to 20 minutes later.

[Do you believe that Fiverr is becoming an unstable freelance marketplace now!]

4 hours ago, smashradio said:

Yup, of course it does. And then they make up claims about the buyers remaining being of a higher quality. All I've seen is more haggling over price. 

As new sellers (who dropped from levels 1 and 2 and were using the promoted gig feature) are no longer able to use this feature, Fiverr will lose significant revenue from these sellers. What do you think about this? Will Fiverr change their rule and allow new sellers (who previously used the promoted gig feature) to use it again?

[Do you believe that Fiverr is becoming an unstable freelance marketplace now!]

6 hours ago, donnovan86 said:

So if you are a solo worker and you have others that outsource or use AI and deliver tons of orders, you will be affected. That feels unfair to me and it's not something you can control.. 

 

 

It's true. I always believe in quality. That's why I never take tons of order, while many sellers in my niche are working in a very low price, deliver less quality product and surprisingly most of the buyers leave positive feedback! 

[Are you stuck at a success score of 4?]

Though I have delivered several outstanding orders, but my ss is stuck at 4 for months. What about yours?

[Do you believe that Fiverr is becoming an unstable freelance marketplace now!]

7 hours ago, navid_zafar said:

Why do you feel like that?

The new level system is the worst decision they have ever taken

[Do you believe that Fiverr is becoming an unstable freelance marketplace now!]

I think 90% sellers are thinking the same as me! What about yours?

[Success Score is not increasing!]

On 5/14/2024 at 6:24 PM, Lena said:

 

Quote

Everything can be fixed and/or improved. 

Nothing will improve until your team will fix the bugs inside the new level system. I also lost my level. Though I am getting lots of best reviews but the score doesn't improve. You know I am not the only one who is suffering because of this. There are lots of sellers are suffering now. FIverr will also suffer that's for sure!

[Fiverr new updates about success score and its changes my life]

same issue. Success score stuck at 4. Now also ineligible for promoted gig. This is how Fiverr will lose their great sellers forever. The model of the new level system they developed sure have some bugs and they can't find it!

[Yesterday my success score was 6.....now it's 0.]

Fiverr's new level system can only eradicate it's great sellers from the platform with no reason. Fiverr will suffer for sure!

[I am totally lost with the new algorithm]

18 minutes ago, majidshowghi said:

I am all Ineligible

Same here. What can we do now? How can we get new buyers? It will create a huge decrease in the revenue of Fiverr as most of the promoted gigs are ineligible to promote now. How Fiverr will take this?

[I am totally lost with the new algorithm]

Did anyone see any update regarding the promoted gig eligibility? 

[I am totally lost with the new algorithm]

56 minutes ago, dereck_s said:

I feel the exact same way way, confused about what I did that was so wrong and pretty sure Fiverr just wants me off their platform.

I feel the same

[I am totally lost with the new algorithm]

1 hour ago, kohinaichimatsu said:

Also just got notified that all my gigs have disabled for promoting so yeah thats fun too 🙂

same thing happened to me

[Official feedback thread re: the new leveling system]

Although I have lost my level due to the new system, Fiverr allowed me to use the promoted gig feature for 2 months. That time has now ended, and as a result, I no longer have access to this feature since Fiverr didn't extend the grace period. For your information, I received many orders and numerous 5-star reviews during this period. However, my success score did not increase. The system seems flawed because, despite receiving several positive feedbacks, there has been no improvement in my success score.

One of my gigs, which was promoted, consistently ranks at the top of its niche.

It is really unfortunate and unfair for a seller like me, who frequently receives orders and has achieved 98% positive reviews, to be removed from the marketplace while lower-priced sellers are promoted. This situation creates difficulties for both me and Fiverr. If I can't use the promoted gig feature, Fiverr will lose revenue, and sellers like me will seek other platforms or media to work with clients.

Fiverr was once a great platform for freelancers, but it is deteriorating. 

[Promoted gig eligibility]

Although I have lost my level due to the new system, Fiverr allowed me to use the promoted gig feature for 2 months. That time has now ended, and as a result, I no longer have access to this feature since Fiverr didn't extend the grace period. For your information, I received many orders and numerous 5-star reviews during this period. However, my success score did not increase. The system seems flawed because, despite receiving several positive feedbacks, there has been no improvement in my success score.

One of my gigs, which was promoted, consistently ranks at the top of its niche.

It is really unfortunate and unfair for a seller like me, who frequently receives orders and has achieved 98% positive reviews, to be removed from the marketplace while lower-priced sellers are promoted. This situation creates difficulties for both me and Fiverr. If I can't use the promoted gig feature, Fiverr will lose revenue, and sellers like me will seek other platforms or media to work with clients.

Fiverr was once a great platform for freelancers, but it is deteriorating. 

[Promoted gig eligibility]

Although I have lost my level due to the new system, Fiverr allowed me to use the promoted gig feature for 2 months. That time has now ended, and as a result, I no longer have access to this feature since Fiverr didn't extend the grace period. For your information, I received many orders and numerous 5-star reviews during this period. However, my success score did not increase. The system seems flawed because, despite receiving several positive feedbacks, there has been no improvement in my success score.

One of my gigs, which was promoted, consistently ranks at the top of its niche.

It is really unfortunate and unfair for a seller like me, who frequently receives orders and has achieved 98% positive reviews, to be removed from the marketplace while lower-priced sellers are promoted. This situation creates difficulties for both me and Fiverr. If I can't use the promoted gig feature, Fiverr will lose revenue, and sellers like me will seek other platforms or media to work with clients.

Fiverr was once a great platform for freelancers, but it is deteriorating. 

[I am totally lost with the new algorithm]

everyone please upvote this topic so that Fiverr team could see this

[I am totally lost with the new algorithm]

1 minute ago, majidshowghi said:

Tell you what... I am in this situation for months! There will no saving ships. Your income will go down to zero like mine!!! 

So we generated revenues for Fiverr and now they are destroying us. Very good gift from FIverr

[I am totally lost with the new algorithm]

3 minutes ago, jellybeanhusky said:

Exactly. We are all in the same cycle. 

The new level system is one of the worst decision FIverr has even taken. It will not bring positive neither FIverr nor Sellers

[I am totally lost with the new algorithm]

1 minute ago, jellybeanhusky said:

Same issue. Since the new update my success score stuck at 4. I had only 1 cancelation and completed more than 100 orders thanks to promoted gigs. And got good reviews as well. But until now my success score didn't improve once. It's stuck at 4 and now I'm not eligible for promoted gigs anymore. I don't know what to do. They just want us to leave the platform?

same thing happened to me. I don't know what to do in this situation, but this will lose the revenue of FIverr since most of the sellers are not being able to promoted their gigs anymore.