It is obvious to me that Fiverr has some incredibly obvious hurtles to jump over. This is one of the oddest sites I have ever been to.
I am a buyer - my first time here. On my first order, the content of the first project was practically the polar opposite of what I asked for and so I cancelled the order and asked for a refund. I was never contacted about me refund, nothing ever stated that it was being processed. The day of the cancellation my account said I had $1266 in it. I asked for a refund and the next day my account had $0 in it. Nothing about "Refund Pending" or "Your refund is being processed - please understand that it may take several days for the funds to show up in your account".
At the same time, I had another order from around the same initial time as the order stated above. They kept telling me it was almost finished until I finally cancelled the order in exasperation. Then they said they were very sorry and that the work was done. So I contacted them again and asked for them to send me the same invoice as last time and I reordered. That was Aug 3rd, and again since then they have given me basically the same line over and over again "it is done, and it will be delivered later today".
On another note:
I also realized from these first experiences with Fiverr, that your rating system is complete bullshit. Whenever a job is cancelled because the seller is slow, unresponsive or completely delusional regarding what they can do - the buyer cannot review the person.
Imagine if AirBnB were to use this format? I decide on a place to stay and I travel there expecting to get a key - but they don't deliver the key, don't let me in, do not deliver anything like what they say and then I cancel my reservation. And then I don't get any response from AirBnB, they do not let me know a Refund is being processed and the person I rented from continues to have 5 star reviews.
This is Fiverr.
You need to have a very clear initial trial period with sellers - they need to be under close scrutiny for at least the first 10 jobs.
You need to have refunds done like it is not a 3rd world enterprise or some kid in 8th grade.
You need to have actual employed people respond at some point - that is a person who is not an avatar, but has a beating heart and lives in real time.