I had a buyer recently place an order for a cover gig, but instead of filling out the requirements they typed "yes" in all boxes and submitted. I sent it back and sent them a nice message asking for the requirements to be redone. Never got a response and the account never came back online. I put in two separate resolution center claims to 1. have the requirements redone and 2. cancel the gig.
Because I was the one to officially cancel the gig, (because it was going to be a "late" delivery otherwise) it counted against my score and dropped it down. I had to reach out to customer support and they did remove the "canceled" order from my marks. They're now glowing again, but it was very frustrating.
I also just received a 4-star rating (first one out of 38 reviews) from a buyer who gave me an awesome review and even said they would use my services again. There has to be a better way to do this. I'm not sure if it's a moral, cultural, or accidental thing. I'm just going to stand by and see how it affects my score. Especially if they do become a repeat.