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ongmo502

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  1. Thank you so much for understanding my situation and giving your valuable suggestions. Customer support however seems to turn deaf ear to my request. Their only suggestions are either I send lower the price and send another custom offer or cancel the order. I tried to follow their first suggestion by asking the buyer if he can at least pay me 75% of what we agreed initially. However, no response from the buyer . I don’t want to cancel the order since I really worked on it and I still have some faith in fiverr team. I hope they would look at the matter fairly. please find attached the initial MOD NOTE: Screenshot removed - The username of the buyer was visible.
  2. I have delivered the work exactly the way the client and I discussed and mentioned in the custom offer. The Client asked for some changes , which I did and submitted again. then suddenly, the client asked for few more things to do which wasn’t discussed earlier or which is something I have never done before. Still then I tried to learn and give a try. However, I couldn’t fulfill his new demands. Therefore, I told the client that I cannot fulfill his new demands. the client then started asking me to cancel the order mutually. How can I cancel the order when I have done my work? I requested him and explained him but he kept marking my work under review . It was affecting my profile since it went overdue. I then lodged a complaint to fiverr customer support but surprisingly, fiverr customer support said that they cannot force a buyer to accept the project. Fiverr seems more in favor of the buyer and suggesting me to cancel the order. When I tried to save my completion rate by marking the work complete whenever the buyer puts it under review, fiverr warned me and flagged my profile . Wow , that’s how fiverr resolution center solves the problem. Before I completely lose my trust and faith in fiverr, I would request fiverr team to look into my matter. The person who is assigned to resolve the issue is not understanding my issue. Rather he is asking me to keep requesting the buyer. How can I keep requesting the buyer when he is taking advantage of me.
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