laffeetaffeegg

Is the inbox response rate affected by the last message in a conversation? For instance, will it assume I haven't responded to a customer if the last response in the chat isn't from me? It would seem kind of strange if the conversation ends naturally as in "thanks for your business!" or "sounds good!" and the conversation is clearly over, but it considers the customer not responded to if the last farewell message wasn't sent by me.

There is a "limit number of orders" option for gigs, but it seems like this doesn't apply to custom offers. I have my gig set at a limit of 3 orders before it pauses automatically. I learned the hard way that if I have orders made through custom offers, this doesn't factor in or automatically pause my gig once that max 3 orders limit is reached. I have to pause it manually to avoid overbooking. I'm not sure if I'm missing an option or if there's a better way to manage custom offers. I prefer making custom offers as opposed to just having people go through the regular booking flow since it lets me deliver a better product. Anyone have some suggestions?