studioheimdal

Yes you are right, I’ll just take it as experience and learn from it rather than dwell on it for a long time. Right now CS is looking into it so I will just have to wait and see. I am very happy to hear that people here have mostly had good experience with the platform. I probably just had really bad luck with my first buyer.

Aha, proving the files are not corrupted is easy then. I will just have to sit back and wait for more feedback from customer service. I must admit that this experience makes me think twice about wanting to continue on fiverr. How common is it to meet scammers like this? I mean some will be easy to spot as scammers on the way they communicate and they often ask to continue conversation outside of the platform. However in this case I could not have seen it coming to be honest. In regards of taking any legal actions it will probably not really lead anywhere as allthough I have the source files they are not a registered trademark. It’s not common practice to trademark logos and other graphics unless it’s for great big companies like Nike, Pepsi etc. But one red flag I definately should have picked up on as I see this in retrospect is that they asked for a brand mark without a company name. This is not so common but still happens so I did not find it suspicious at the time. Still crossing my fingers that fiverr will resolve this to my best interest, but not getting my hopes up to high.

Thank you, I hope so too! Have a great day😊

I will keep updating here as this might be to help for someone else in the future. So I contacted the fiverr support snd they told me that my client had actually deleted his account after I finished the order and that’s why they cancelled it. They are looking into it, so keeping my fingers crossed. What I learned so far is a few red flags and that I definately must split the payment into milestones.

Thank you so much for your informative reply. I did not recieve a cancel request so he must have gone through the customer service. I have contacted them myself now and hopefully they will be able to help. Not sure how I would prove that the files are not corrupted, any suggestions? Oh and hi fellow Norwegian! 😊