[Dealing with demanding/difficult clients and resolving conflicts]

As freelancers, we all know that working with clients can sometimes lead to challenging situations and conflicts. Whether it's a misunderstanding about expectations, miscommunication, or simply different working styles, dealing with demanding clients can be a significant stressor for freelancers.

So, how can we effectively manage these situations and resolve conflicts professionally and positively? Here are some tips and best practices to consider:

 

1. Maintain open communication: One of the key factors in avoiding and resolving conflicts is maintaining open and positive communication with clients. Establish clear communication channels and regularly check in with clients to ensure everyone is on the same page.
2. Listen actively: When conflicts arise, it's important to listen to the client's perspective and understand their point of view. By showing empathy and seeking to understand the client's needs and concerns, you may be able to find a mutually acceptable solution.
3. Be clear and concise: Conflicts often arise from miscommunication and misunderstandings, so it's important to be clear and concise in your communication with clients. Make sure to clarify expectations and ask for clarification when necessary.
4. Seek mediation or outside help: In some cases, conflicts may not be easily resolved through direct communication with the client. In these situations, seeking mediation or outside help may be helpful, such as a trusted third party or a dispute resolution mechanism provided by the platform you're using.
5. Protect your rights and interests: Finally, as a freelancer, it's essential to protect your rights and interests. Make sure you have a clear contract in place that outlines expectations, responsibilities, and dispute resolution mechanisms and be prepared to enforce your rights if necessary

By following these tips and best practices, you can effectively manage client conflicts and maintain positive and professional relationships. What strategies have you found effective in dealing with demanding clients and resolving disputes? Let's share our experiences and insights!

[Almost a hundered Quick answers 😳]

On 8/29/2022 at 1:18 AM, donnovan86 said:

Well you just leave the most common replies as quick replies, use them on mobile and desktop. Then the others.. you just wait until you get back to your desktop. It's way better than just blocking the app because you have too many replies, or you waste time scrolling trying to find a reply.

Once you start to use that. You won’t have to find, it becomes native ina day or two 

[Almost a hundered Quick answers 😳]

On 8/27/2022 at 7:36 PM, donnovan86 said:

At that point you are better off using a sticky notes thing 🙂

That won't be available on mobile which may cause more issue.

[Almost a hundered Quick answers 😳]

Since I started freelancing on Fiverr, I have enjoyed the best feature that makes Fiverr very special among other platforms, Quick Answers. I've around 100 quick answers that help me to deal with the client & 95% of clients find the correct information that I've saved in short answers.

Is this just me? or are you also using this feature as crazy as me?

 

 

[Promoted Gigs 10X better results]

On 8/24/2022 at 6:19 AM, animie_video said:

The results are amazing @rabia_sabir
Your conversion rate is definitely great, how you're able to convert this much? The knocks you always receive, do you always get your favorite clients from those?
Just asking because that's not the case with my GIG, I usually get most of the requests to work for less price than the ones mentioned on my GIG 

It's something that someone might learn from experience. I prefer having a conversation before placing an order & a voice/video call after starting the regular discussion. 

During the video call, I usually ask 10 minutes of questions to know about the whole background "why they need the website & what are their Aims." Then, instead of providing them with a template website, I offer them a complete package that includes both UI/UX & WordPress Development. This is how I make more out of a simple order.

 

[Promoted Gigs 10X better results]

On 8/23/2022 at 7:33 PM, vickieito said:

Sorry! Average Selling Price 😊 (silly me!)

Thanks for making it clear, I do most of the custom offers, that drove my ASP to something better

[Promoted Gigs 10X better results]

1 minute ago, vickieito said:

Great job @rabia_sabir! You have a great ASP as well 😊 Do you think you'll be increasing your rates soon?

Thanks for the appreciation. Pardon me, I didn't understand the Term ASP? haha, I'm not a native english speaker, so couldnn't get that

[Promoted Gigs 10X better results]

These are the results I'm getting from Promoted Gigs, I think that's great to have such a wonderful conversion & closing rate. 

[Top Rated]

Congratulations ❤️ I have seen the hardwork you've put inside

[I will contact Fiverr Support for this, but what do you think?]

56 minutes ago, smashradio said:

You can not ask anyone for their e-mail address outside of an active order, and even inside the active order, you can only do so if it's absolutely required to complete the service they have hired you for. 

So no, you can't ask them for that. But you can use the information in the logs and put two and two together, for example if someone with the address of johndoe @ gmail. com accessed the file, and you know that someone named johndoe92 contacted you in your inbox here on Fiverr at some point. It's easy to put two and two together. It's not a guaranteed method, but it might help you narrow down your search for the perpetrator. 🙂

Thank you so much for wonderful input

[I will contact Fiverr Support for this, but what do you think?]

13 minutes ago, smashradio said:

This doesn't sound good. A Google Sheet is a rather specific link. Do you share it in messages only, or publically? If you're sharing it publically, anyone could have stolen it. If not, then yes, one of your competitors could have messaged you, pretending to be a seller, and have stolen your work. 

Naturally, I can only take your word for it. 

This might be helpful in determining who has been viewing your Google Sheet: https://support.google.com/docs/answer/7378739?hl=en&co=GENIE.Platform%3DDesktop

If the individual who stole it was logged into their Google Account at any points, they probably left a trail for you to follow. 

That's a nice idea, but just for sharing a portfolio, asking client's email will be a fine thing for Fiverr? I assume, they'll take it as negative step?

[I will contact Fiverr Support for this, but what do you think?]

A client asked me for my portfolio and I sent him in the Google Sheets as usual. And he said that you're using someone else's portfolio. I got confused & asked, he said someone else also sent the same URLs and it's developed by them. 

😮 wow, I got surprised that someone is using my hard work & pretending to be them 😕, that's not so good. I tried to investigate further but he didn't disclose the seller's profile because he was thinking that I'm lying.

How would you handle such situation? 

What I'm planning, We must not share our portfolio to every client, maybe some of them are sellers but pretending to be a client?

Suggestions?

[Added a new skill, what about you?]

Last month when I got a bad feedback which almost vanished me from search, so no more inquires for almost a month & instead of accusing or thinking about this, I moved on and started learning a new skill. Now I am going to offer another service to my clients which will definitely worth their money.

How do you manage your free time when you don't have so much work to do?

PS : I'm a mother of two kids. I drive everyday to my office with my kids. Also, I'm migrating to Portugal next month. So very busy schedule but still managed to learn something new with dedication. What about you?

[Promoted Gig]

Yes, if you're getting some cilcks but not getting any inquiry, I'll recommend making changes to your gig, title, picture, description, pricing etc. The trend changes over the time, explore new gigs & compare your offers. Also, I'll recommend offer something unique.

[Fiverr Order cancellation could make you 0 from hero]

14 hours ago, farrukh_bala said:

Do update if your impressions get better. As I'd like some motivation.

This is what I have for current week 😂. It was over 15K per day when I ranked at #1

[Fiverr Order cancellation could make you 0 from hero]

On 6/21/2022 at 12:47 PM, lalitsdmittal said:

I really hates cancellations.

everyone does that, what is your experience with cancellations? Did you feel a drop in rankings?

[How would you handle such situation?]

6 hours ago, vickieito said:

Hi @rabia_sabir,

Anyone who sees that review will see a very happy customer as well as a nice Live Gallery image. So I think your response of, "Thank you so much" was appropriate.

Who knows what the customer was thinking. It could have been an accident (I've had one buyer accidentally give me less than 5 stars) or maybe she wasn't happy, but couldn't bring herself to say so.

All we know is the buyer left you a good review (even though the stars show only 2 stars). And a good review is a good thing for you. Potential buyers will see that and will be satisfied with how you handled it.

I wouldn't reach out to the customer because it could be seen as trying to manipulate the review.

You're right, but this single thing dropped my ranking from #1 to totally disaapearing which caused me a big loss. This is a business, so profit & loss is a part of it, but if it's just someone's mistake then it hurts. But I'd have to live with it and work hard, so let it be

Thanks for your input 

[How would you handle such situation?]

If you see my profile and filter negative reviews. You will see this strange thing. She loved the outcome, responsiveness and listening to her requests but a 2 star to justify this. wow

[Fiverr Order cancellation could make you 0 from hero]

I think this could also be responsible for lowering the rank. you guys could see this on my profile, I literally DO NOT understand if someone is pleased with the outcome, then why it's 2 stars?

What to do in this situation?

[Shared internet is a bad idea?]

As I stated in my previous post that I'm planning to make a proper team for my Freelance business. So I'm planning to create a small office environment where different freelancers can come and enjoy a healthy work environment. So they will mostly be Fiverr sellers, now my qusetion is
 

Shall I allow them to use my office internet for their fiverr profiles? I have heard some myths that it's like a spam in Fiverr's Terms? as fiverr considers that multiple profiles are being used by just a person

 

Please share your opinions

[TOP RATED SELLER : Completed all requirements for TRS, but still not getting this badge]

On 6/10/2022 at 9:33 PM, gayanchamira said:

That mean top rated sellers are selected by manually and so what are the other factors to be cosidered as atop rated seller among qualified ones?

This is still a mystery, suggestions are being shared to solve this puzzle & everyone is sharing their own perspective. If we summarize this as fiverr says "A good quality work with a communcation"  does this all.

so this includes everything 😂

[Are you an individual or a company?]

Are you working as an individual or a company for Fiverr? Does Fiverr offer any better solution for company environment?

[Fiverr Order cancellation could make you 0 from hero]

On 6/19/2022 at 6:41 AM, newsmike said:

That cancel sticks with you for 60 days, and it looks like you have another 5 weeks to go to hit that mark. With each order you delivered it should get you more credit in the system, but when it comes to cancels, they do hold a grudge. Fiverr hates cancellations, and is slow to let you recover from that. Your "order completion" rate will slowly start rising, but that seems to have no correlation to when they forgive you and remove the red flag to allow you to appear higher in the listings. This is why I often advise that 1  star review is far better than a cancellation, if you have to choose. That along with the whole, "don't work for free" thing. 

I think we're thinking totally differently, sometime there are some scammy clients who threaten to give you 1 star with a detailed bad feedback, so I usually return them the money as well as they work which they already got in advance. I never preferred to have a bad looking feedback on my profile. I think you're right about this, having a 1 start maybe better than cancellation

[Fiverr Order cancellation could make you 0 from hero]

6 hours ago, bilalhaider23 said:

Hi,

It happens to almost every seller, my suggestion is to use Promoted gig feature  to get impression and click so your gig impression dont go to less than 500 etc. 

There are nothing we can do about cancellation as it effect will go away after 60 days but 60 days is a long period to effect gig in competition.

Thanks

I totally agree with you, but fiverr stopped my gig poromotion as well after that. Is it because competition is soooooo big? Or the client who cancelled the order may have reported something privately to Fiverr?

Because apparently nothing seems wrong at all. 

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