Hello everyone,
I really had the most insecure situation with Fiverr today and I want to share my experience with you.
I noticed today that I am not getting my Fiverr payments. It said I needed to contact support. But as we all know, the support team is not enough as always.
- Responses are very slow.
- Even if you give a detailed explanation, it is very difficult to understand whether the person in front of you is a robot or really a human being.
- They never solve problems. When we say this, we are blamed.
- They are always on the buyer's side and abuse you.
I will describe my experience, item by item.
Order Number : #FO5E1BFC4841
- The buyer shared a reference photo and said he wanted the same. In order to establish intimacy with the buyer, I made a 50% discount.
- The buyer said that he could not find the emotions he wanted in the work I did, and then it was repeated 3 times.
- I submitted the work last week. (The work was delivered in accordance with all terms and conditions.)
- The buyer reviewed and accepted the work. He said he was very pleased and thanked him.
- Order completed.
- Then the buyer sent a message saying he had some copyright concerns. (I explained to the buyer in good language that I was doing the job requested from me and that I was not a legal consultant.)
- The buyer is uninformed about the service he purchased and technical issues. For this reason, he is a person who abuses something that bothers me for a week by saying change it even though I have asked him many times. (However, all his demands were fulfilled.)
- Even though the order was completed and 10 days passed, he repeatedly harassed me with messages and asked me to prepare other works again without paying.
- He complained to me about it. AND FIVERR STOPPED MY WITHDRAWALS.
- Under the protection of Fiverr, the buyer is abusing the system by paying only once and trying to create many variations.
I sent the delivery and buyer's satisfaction messages to Fiverr Support team. They can examine them one by one. No problem for me.
But they do not respond. Today is the 29th of the month. Trusting Fiverr, I delayed my payments to the end of the month and my withdrawals were stopped for such a ridiculous reason. I was holding a lot of payments in my account and they are all completely out of reach.
I would like to point out what this will cause.
- We will never have money on Fiverr again.
- We can never make plans relying on Fiverr.
- Buyers can use us as much as they want, so we will now need to open accounts on other platforms.
- Never again can we accept high paying jobs without fully knowing the buyer. (They can complete the order. After that, they may come back months later and ask for different things. They may harass you. They may work without pay.)
As Fiverr Employees, I see that we are all starting to lose their trust now. If this issue is not resolved today, all my payments will be delayed and the damage will completely affect me.
But now that I have no hope for the Fiverr support team, I'm starting to accept this.
Best Regards,
SFDEMIR