feliperigueti

You're totally right. I returned with the support team and then they asked me to try another contact with the client advising about the request for cancelation of this order. But with this new change here on Fiverr about 60 days to extend the deadline. I'm probably saved cause I presume she will return in October and finally accept the extended delivery.

I already contacted the customer via chat, sent messages on the order page and by chance, I managed to get through an email she left. But none of them made her even go in and accept the extension requests. I contacted support and the only thing they did was send a new email to the customer. Today they are 28 days late, that is, I can no longer extend. Has anyone been through this and can help me with a way to minimize the damage this can bring me? Thank you all.