I already contacted the customer via chat, sent messages on the order page and by chance, I managed to get through an email she left. But none of them made her even go in and accept the extension requests.
I contacted support and the only thing they did was send a new email to the customer. Today they are 28 days late, that is, I can no longer extend.
Has anyone been through this and can help me with a way to minimize the damage this can bring me?
Thank you all.